Brake repair intake that asks what your shop actually needs to know
Ask about the exact brake issue, vehicle type, and timeline before you block a bay, then let vehicle owners upload wheel photos so your team can see the wear before the car arrives.
The exact intake your brake repair leads complete
This is the real 6-question guided intake for Brake Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified brake repair lead should tell you
Diagnosis and repair of vehicle braking components — pads, rotors, calipers, lines, and fluid — triggered by noise, pedal feel, warning lights, or routine wear.
- Brake Issue Experiencing
- Vehicle Brake Service
- Soon Brake Repair Completed
- Vehicle Owner Or Authorized
- Vehicle Located
- This Vehicle Had Brake
The questions your team needs answered
Every brake repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What brake issue are you experiencing? | The specific brake symptom reported — warning light, fluid leak, spongy pedal, or grinding — drives most of the lead's urgency and severity score. |
| What type of vehicle needs brake service? | Vehicle type tells the shop which bay, lift, and parts inventory to line up before the appointment. |
| How soon do you need the brake repair completed? | How soon the owner needs the repair separates same-day safety concerns from flexible requests that can fill a slower slot. |
| Are you the vehicle owner or authorized to approve repairs on it? | Confirming the caller can approve the repair prevents booking a bay for someone who isn't actually authorized to sign off on the work. |
| Where is the vehicle currently located? | Where the vehicle currently sits determines whether the shop needs to arrange towing or can plan for a normal drive-in drop-off. |
| Has this vehicle had brake work done in the last year? | Recent brake work in the last year can point to a warranty situation or recurring issue worth flagging before the technician starts. |
How Cliont scores brake repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Squealing or grinding noise
- Soft or spongy brake pedal
- Vibration or pulling when braking
- Brake warning light is on
- No issue, just routine maintenance
- Not sure
Urgency signals
- Visible fluid leak near wheels
- Immediately, safety concern
See the lead your team receives
Brake Repair Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for brake repair workflows
| Cliont capability | Brake Repair application |
|---|---|
| Conditional scoring | Weighs a lit brake warning light and visible fluid leaks higher than routine maintenance, so the most safety-critical symptoms surface first in your CRM. |
| Photo upload widget | Collects wheel-area and dashboard photos so a technician can see a fluid leak or an illuminated warning light before the vehicle is on the lift. |
| Authorization check | Flags callers who answer no to owning or being authorized to approve repairs, so front desk staff confirm sign-off before a bay is committed. |
| Logistics flag | Separates 'not drivable, needs towing' answers from drive-in vehicles so dispatch isn't caught off guard at appointment time. |
Common brake repair lead scenarios
Grinding noise, needs it now
Caller reports squealing or grinding and marks the repair as an immediate safety concern, so the intake pushes this straight to the top of your CRM.
Fluid leak, vehicle not drivable
A visible fluid leak near the wheels is paired with 'not drivable, needs towing,' so the shop knows to sort logistics before a bay is even scheduled.
Routine maintenance, no rush
Vehicle owner selects no active issue and a flexible timeline, letting the shop slot this in during a quieter window instead of treating it as urgent.
Fleet vehicle, warning light on
A fleet vehicle with the brake warning light lit combines a commercial signal with a high-severity symptom, useful for prioritizing against single passenger-car requests.
Caller isn't the vehicle owner
Someone calls on the owner's behalf and answers no to being authorized to approve repairs, flagging that sign-off is needed before the shop commits a bay.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More general auto repair intake templates
Brake Repair lead-intake FAQs
How does the intake tell an urgent brake issue from routine maintenance?
The brake issue question weighs symptoms like a warning light, spongy pedal, or fluid leak higher than 'no issue, just routine maintenance,' and that gets combined with how soon the owner says they need it fixed.
Can the intake flag a vehicle that can't be driven in?
Yes — the vehicle location question includes 'not drivable, needs towing' as a distinct option, so your team sees towing logistics before trying to schedule a drop-off appointment.
Does the form check whether the caller can actually approve the repair?
It asks directly whether the person submitting the intake owns or is authorized to approve repairs on the vehicle, and a 'no' answer is scored lower so it's clear sign-off is still needed.
What if the vehicle already had brake work done recently?
The intake asks whether brake work happened in the last year, which helps the shop spot a possible warranty situation or recurring problem before the technician even looks at it.
Is this the same intake used for suspension or steering complaints?
No — this catalog is specific to brake symptoms like pedal feel and warning lights. If a description sounds more like steering or suspension, that owner should go through the steering-repair or suspension-repair intake instead.
Can I see the vehicle type before deciding which bay to book?
Yes — the vehicle type field (car, SUV/truck, van, or fleet) comes through with the lead, so you can match it against lift capacity and bay availability before setting the service appointment.
Turn brake repair visitors into qualified jobs
Give every brake repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.