Know which suspension repair leads deserve a bay
Ask every suspension inquiry about ride symptoms, vehicle type, and how soon they need it fixed, then require photos or video of the issue before it lands on your service advisor's desk.
The exact intake your suspension repair leads complete
This is the real 6-question guided intake for Suspension Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified suspension repair lead should tell you
Diagnostic and repair work on worn or damaged suspension components—struts, shocks, springs, control arms, and bushings—usually triggered by handling symptoms, unusual noise, or uneven ride height.
- Symptoms Vehicle Showing
- Vehicle Suspension Work
- Mechanic Already Inspected Suspension
- Soon Suspension Repaired
- Owner Or Authorized Approve
- Vehicle Located
The questions your team needs answered
Every suspension repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What symptoms is your vehicle showing? | Symptoms like uneven ride height or excessive bouncing carry higher weights than uneven tire wear, helping distinguish a likely spring or control-arm job from a minor alignment complaint. |
| What type of vehicle needs suspension work? | Segments the lead so you can route, price, and prioritize it correctly. |
| Has a mechanic already inspected the suspension and identified specific parts needing repair? | A prior mechanic diagnosis carries a higher weight because it usually means the lead is close to booking a repair rather than needing a diagnostic slot first. |
| How soon do you need the suspension repaired? | Repair timing weights let 'Immediately' jump the queue over someone just comparing options, so bays go to the leads actually ready to book. |
| Are you the owner or authorized to approve repairs on this vehicle? | The low weight on a non-owner answer flags leads where repair approval isn't confirmed yet, avoiding wasted scheduling on someone who can't authorize the work. |
| Where is the vehicle currently located? | Knowing whether the vehicle is at home, at a shop already, or disabled roadside determines whether the shop needs to arrange a tow before anything else happens. |
How Cliont scores suspension repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Noise over bumps
- Pulling or uneven handling
- Vehicle sits low or uneven
- Excessive bouncing while driving
- Uneven tire wear
- Not sure
Urgency signals
- Immediately
See the lead your team receives
Suspension Repair Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for suspension repair workflows
| Cliont capability | Suspension Repair application |
|---|---|
| Weighted answer scoring | Symptoms like 'Vehicle sits low or uneven' and 'Excessive bouncing' carry higher weights than 'Uneven tire wear,' so leads pointing to springs or control arms rise above minor complaints automatically. |
| Conditional urgency routing | An 'Immediately' urgency answer paired with 'Roadside or disabled' location can trigger a same-day alert instead of sitting in a general queue. |
| Authorization flagging | A 'no' on the owner/authorization question is scored low, surfacing leads that need an approval check before a bay gets booked on their behalf. |
| Structured field delivery to CRM | Vehicle type, prior inspection status, and location answers arrive as separate CRM fields, so your service advisor doesn't have to re-ask basic intake questions on the callback. |
Common suspension repair lead scenarios
Vehicle disabled roadside
Caller reports the car can't be driven safely and needs it fixed immediately, so the intake flags the location as roadside and the urgency as top priority for same-day handling.
Already diagnosed elsewhere
A previous mechanic identified the failed parts, so the lead comes in with specifics attached and can move straight to a quote instead of a diagnostic slot.
Vague symptoms, just browsing
Caller picks 'Not sure' on symptoms and 'Just exploring options' on timing, so the intake routes them toward a diagnostic appointment rather than assuming a specific repair.
Fleet van needs work
A commercial van owner submits the request, flagging a different vehicle type and likely repeat-business account that scheduling should treat differently from a one-off passenger car.
Caller isn't the owner
Someone submits the intake but isn't authorized to approve repairs, which the low weight on that answer surfaces so the shop can confirm approval before booking a bay.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More general auto repair intake templates
Suspension Repair lead-intake FAQs
What happens when a caller isn't sure what's wrong with their suspension?
The symptom question includes a 'Not sure' option that still carries weight, so the lead is captured and scored rather than dropped—it just gets routed toward a diagnostic-first appointment instead of an assumed parts order.
Can the intake tell if the person submitting the form can actually approve the repair?
Yes—the ownership/authorization question carries a much lower weight on a 'no' answer, which flags leads where you'd want to confirm approval before committing a bay.
Does it distinguish a car sitting at home from one that's disabled on the road?
The vehicle location question separates 'At home,' 'At a repair shop,' and 'Roadside or disabled,' so you know whether the job needs a tow, a drop-off, or nothing at all before you call back.
What if the vehicle already had a diagnosis from another shop?
The intake asks whether a mechanic already identified specific parts needing repair, and a 'yes' here carries a higher weight, since it usually means the lead is closer to booking than a fresh diagnostic case.
What does the intake ask about the vehicle itself?
It captures the vehicle type—passenger car, SUV, pickup, commercial van, or other—so you can see fleet or larger-vehicle jobs before you look at anything else in the lead.
What photos or documents does this intake collect for suspension leads?
Beyond the standard questions, it can require photos of ride height and any prior inspection report or estimate, so your advisor has visual and written context before the vehicle arrives.
Turn suspension repair visitors into qualified jobs
Give every suspension repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.