Vehicle diagnostic intake that captures drivability and urgency up
Ask whether the vehicle is currently drivable, how soon the owner needs it looked at, and who's authorized to approve repairs, then collect a photo of the warning light or leak before anyone touches a bay.
The exact intake your vehicle diagnostic leads complete
This is the real 7-question guided intake for Vehicle Diagnostic — the same flow your customers finish before you ever pick up the phone.
What a qualified vehicle diagnostic lead should tell you
A diagnostic evaluation to pinpoint the cause of a warning light, noise, performance issue, or leak before any repair work is quoted or scheduled.
- Main Issue Experiencing With
- Vehicle Undrivable Or Stalling
- Vehicle Diagnostic Service
- Owner Or Authorized Decision
- Soon This Diagnostic Service
- Any Repair Shop Or
- Vehicle Located Service
The questions your team needs answered
Every vehicle diagnostic intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the main issue you are experiencing with the vehicle? | A 'Fluid leak' answer carries an urgency signal on its own, separate from the drivability question, so it can flag a lead even when the vehicle is still running. |
| Is the vehicle currently undrivable or stalling? | An undrivable or stalling vehicle scores highest, since it usually means the owner needs the car looked at before it can be driven anywhere else. |
| What type of vehicle needs diagnostic service? | Vehicle type helps the shop confirm the right bay, lift capacity, or scan tool is available before the vehicle shows up. |
| Are you the owner or authorized decision maker for this vehicle's repairs? | A 'no' here scores much lower because a non-owner or unauthorized caller can't approve the repair once the diagnosis comes back. |
| How soon do you need this diagnostic service? | Timing answers are weighted from 10 down to 2, so 'Immediately' pushes a lead toward same-day scheduling while 'Just exploring' keeps it lower priority. |
| Has any repair shop or dealership already inspected this issue? | Knowing whether another shop already inspected the issue tells your advisor whether this is a fresh diagnostic or a second opinion that needs prior findings reviewed. |
| Where is the vehicle currently located for service? | A roadside location changes what the shop needs to arrange next — towing or mobile diagnostics — compared with a vehicle already parked at home or work. |
How Cliont scores vehicle diagnostic leads
Every answer is weighted automatically — no manual review required.
Value signals
- Vehicle Undrivable Or Stalling: yes
- Owner Or Authorized Decision: yes
- This week
- This month
Urgency signals
- Fluid leak
- Immediately
See the lead your team receives
Vehicle Diagnostic Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for vehicle diagnostic workflows
| Cliont capability | Vehicle Diagnostic application |
|---|---|
| Conditional branching | A 'Stranded roadside' location answer combined with 'undrivable' can route the lead into an urgent queue instead of the standard scheduling flow. |
| Weighted lead scoring | Drivability, decision-maker authority, and timing answers combine into a single score so advisors can tell a same-day fluid leak apart from a low-urgency dashboard-light inquiry. |
| Photo/video capture widget | Collects a photo of the warning light or leak, or a short noise clip, so the shop has visual context before quoting bay time. |
| CRM routing | Diagnostic leads land in your CRM with drivability, urgency, and vehicle type already tagged, so the service advisor isn't re-asking basic triage questions on the phone. |
Common vehicle diagnostic lead scenarios
Stranded with a fluid leak
Vehicle is undrivable, located roadside, and the issue is a fluid leak — the intake flags this as both urgent and high-value so it doesn't sit behind lower-priority requests.
Warning light, just researching
Driver picked 'Warning light on dashboard' but selected 'Just exploring options' for timing — the intake still captures the details without pushing them into a same-day slot.
Fleet vehicle, workplace pickup
A fleet manager submits on behalf of a company vehicle parked at a workplace, so the intake confirms decision-maker authority before a bay gets reserved for someone who can't approve the work.
Already diagnosed elsewhere
Caller says another shop already inspected the issue and wants a second opinion — the intake surfaces that history so the advisor knows to ask for prior findings instead of starting from zero.
Non-owner caller, low urgency
Someone other than the vehicle owner submits the form with no immediate timeline — the decision-maker answer and timing signal together keep this from being treated as a priority booking.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More general auto repair intake templates
Vehicle Diagnostic lead-intake FAQs
How does the intake handle a roadside or undrivable vehicle?
The drivability question and the vehicle location question are captured together, so a stranded, undrivable vehicle is flagged differently than one that's parked at home and still running.
Can the intake catch when the caller isn't authorized to approve repairs?
The decision-maker question carries its own weight, so a lead from someone who isn't the owner or authorized party scores lower even if the issue itself sounds urgent.
What if the customer says another shop already looked at the vehicle?
That answer is recorded on the lead so your advisor knows to ask what was already checked, rather than repeating a diagnostic another shop may have already ruled out.
Does the intake ask about vehicle type before it reaches us?
Yes — car, SUV/truck, van, or fleet vehicle is captured up front so you can gauge lift, bay, or scan-tool needs before the vehicle arrives.
How is urgency actually scored on a diagnostic lead?
Timing answers from 'Immediately' down to 'Just exploring' carry different weights, and an undrivable or stalling vehicle adds further weight on top of that timeline.
What photos or video should we require before booking?
A photo of the dashboard warning light, a short clip of the noise, or a photo of the leak location gives your advisor real detail before the vehicle takes up a bay.
Turn vehicle diagnostic visitors into qualified jobs
Give every vehicle diagnostic visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.