Every steering repair enquiry, scored before it reaches your CRM
Ask every vehicle owner what steering symptom they're seeing, whether the car is still safe to drive, and what type of vehicle it is, then collect a video of the play or noise before the lead reaches your CRM as a service appointment.
The exact intake your steering repair leads complete
This is the real 5-question guided intake for Steering Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified steering repair lead should tell you
Diagnosis and repair of vehicle steering components and behavior — including hard steering, play in the wheel, noise, vibration, pulling, or fluid leaks near the front wheels — captured through the specific symptom the owner is seeing.
- Steering Symptom Experiencing
- Vehicle Unsafe Or Difficult
- Vehicle Steering Repair
- Mechanic Already Diagnosed Specific
- Vehicle Located Service
The questions your team needs answered
Every steering repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What steering symptom are you experiencing? | The specific symptom selected carries the largest weight range in the catalog, so it does most of the work separating a routine noise complaint from a high-value repair like a fluid leak or hard-to-turn wheel. |
| Is the vehicle currently unsafe or difficult to drive due to steering issues? | A yes answer here signals the vehicle may not be drivable, which should move the lead ahead of others in the queue regardless of the specific symptom reported. |
| What type of vehicle needs steering repair? | Vehicle type distinguishes a single passenger car from a fleet or commercial van, which can affect scheduling and whether the lead should be treated as a recurring account. |
| Has a mechanic already diagnosed the specific steering issue? | Knowing whether a mechanic already diagnosed the issue tells your team if they're quoting a defined repair or need to book diagnostic time first. |
| Where is the vehicle currently located for service? | A roadside or stranded location changes what has to happen before a service appointment can be booked, unlike a vehicle already sitting at home or another shop. |
How Cliont scores steering repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Hard to turn the wheel
- Loose or excessive play in the wheel
- Noise when turning
- Vibration or shaking in the wheel
- Vehicle pulls to one side
- Not sure
Urgency signals
- Fluid leak near the front wheels
- Vehicle Unsafe Or Difficult
See the lead your team receives
Steering Repair Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for steering repair workflows
| Cliont capability | Steering Repair application |
|---|---|
| Weighted lead scoring | Symptoms like a hard-to-turn wheel, loose play, or a fluid leak near the front wheels carry the highest weights, so leads describing these are ranked above vague or lower-signal descriptions before a technician looks at them. |
| Conditional branching | Whether the customer answers yes or no to a mechanic already diagnosing the issue can change what your team needs from them next, so the shop isn't re-asking for a diagnostic that's already been done. |
| Photo and video capture | Customers can upload a short video of the wheel play or turning noise, giving your service advisor something to review before committing a bay to the job. |
| CRM routing with context | Each lead arrives in your CRM tagged with the reported symptom, vehicle type, and current location, so dispatch or scheduling staff aren't tying up a bay on a car that's actually stranded roadside. |
Common steering repair lead scenarios
Hard steering, unsafe to drive
The owner reports the wheel is hard to turn and confirms the vehicle is currently unsafe to drive, two of the highest-weighted signals in the catalog, so the intake flags it as a priority job rather than a routine slot.
Loose wheel play, already diagnosed
A shop elsewhere already identified the issue and the customer wants a second repair quote, so the intake captures the prior diagnosis answer and routes it as a value lead without wasting a diagnostic slot.
Fleet vehicle with turning noise
A fleet manager reports noise when turning on a commercial vehicle; the intake's vehicle-type question surfaces this as a fleet account lead that may need different scheduling than a single passenger car.
Stranded vehicle pulling to one side
The vehicle is roadside rather than at home or another shop, so the location question changes what the shop needs to arrange before the customer can even get to a bay.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More general auto repair intake templates
Steering Repair lead-intake FAQs
How does the intake flag a steering issue as safety-critical?
The intake directly asks whether the vehicle is currently unsafe or difficult to drive, which carries a much higher weight than a simple 'no.' A yes answer combined with a high-value symptom like hard steering or a fluid leak pushes the lead toward the top of your queue.
What if the customer isn't sure what's wrong with their steering?
The symptom question includes a 'Not sure' option so vague enquiries still come through instead of being dropped, they're just scored lower than a specific symptom like loose wheel play or a fluid leak.
Can the intake tell me if another mechanic already diagnosed the problem?
Yes, the intake asks whether a mechanic has already diagnosed the specific steering issue, so you can see at a glance whether you're quoting a known repair or starting from a full diagnostic.
Does the intake distinguish between a personal car and a fleet vehicle?
The vehicle type question separates passenger cars, SUVs or trucks, commercial vans, and fleet vehicles, which lets you spot commercial accounts that may need different scheduling or account handling from a single retail customer.
How does the intake handle a customer who's stranded roadside?
The vehicle location question captures whether the car is at home, at a workplace, roadside, or already at another shop, so your team knows immediately if the situation needs towing coordination before a service appointment can even be booked.
Will this intake also work for related issues like suspension or alignment?
This page is built specifically around the steering repair catalog. If a customer's real issue is closer to Suspension Repair or Vehicle Diagnostic, those are separate intakes in the General Auto Repair category built around their own symptom sets.
Turn steering repair visitors into qualified jobs
Give every steering repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.