Know which school pickup families deserve a tour
Every school pickup enquiry captures how many children need pickup, whether they're at the same school, and the current pickup arrangement—plus guardian authorization details—before it's scored and routed to your CRM.
Preview your school pickup program intake
Explore 6 questions from the School Pickup Program template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified school pickup program lead should tell you
A scheduled transportation service where staff collect children directly from school and bring them to an after-school care site, which requires confirming school pickup policy, guardian authorization, and how many children need daily pickup.
- Daily Pickup From School
- Many Children Pickup Service
- All Children In Same
- Current Status Pickup Arrangement
- Parent Or Legal Guardian
- School Allow Authorized Third-Party
The questions your team needs answered
Every school pickup program intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Do you need daily pickup from school to an after-school care location? | A 'yes' signals a recurring daily need rather than an occasional request, which changes how staff prioritize the enquiry. |
| How many children need pickup service? | More children needing pickup means higher household value and helps staff plan vehicle capacity before a tour. |
| Are all children in the same school? | A 'no' answer means the request likely requires multiple pickup stops, which staff need to know before committing to a route. |
| What is the current status of your pickup arrangement? | This field is the main urgency signal, separating families with no coverage or an ending provider from those just browsing. |
| Are you the parent or legal guardian authorized to arrange pickup for this child? | A 'no' answer drops the score sharply, flagging that legal authorization to arrange pickup needs to be confirmed before enrolling the child. |
| Does the school allow authorized third-party pickup providers? | If the school doesn't allow third-party pickup, the service can't be delivered at all, so this answer determines whether the lead is even viable. |
How Cliont scores school pickup program leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Daily Pickup From School: yes
- No arrangement yet
- Have a temporary arrangement
- Current provider ending soon
- Just exploring options
- Parent Or Legal Guardian: yes
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
School Pickup Program Lead
From first click to qualified lead
Follow patients and caregivers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the visit
Smart questions adapt to their visit and capture the full scope.
They share details
Symptoms, history, and documents come attached before the visit.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for school pickup program workflows
| Cliont capability | School Pickup Program application |
|---|---|
| Weighted answer scoring | Ranks 'current provider ending soon' and 'no arrangement yet' above 'just exploring options,' so staff see which pickup families need a decision this week. |
| Conditional flagging | Surfaces a flag when a family answers 'no' to the same-school question, so staff know a request needs multi-stop routing before approval. |
| Authorization check | Scores the parent/legal guardian question separately from other fields, so a non-guardian response is visible to staff before any spot is held. |
| CRM routing | Sends qualified school pickup enquiries, along with arrangement status and authorization answers, directly into your CRM instead of a shared inbox. |
Example school pickup program lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Provider ending soon
A family's current after-school pickup provider is closing within weeks, which the arrangement-status field flags as a near-urgent switch rather than a casual inquiry.
New family, no arrangement
A family has no pickup plan in place at all and needs coverage right away, the highest-weighted status the intake tracks.
Two children, different schools
A parent asks about pickup for children at two different schools, which the same-school question surfaces early so staff can plan multi-stop routing before booking a tour.
Just browsing options
A parent is comparing pickup providers without an immediate need, which scores lower via the arrangement-status field so it isn't treated like an urgent switch.
Uncertain school pickup policy
A family isn't sure whether their child's school permits third-party pickup providers, so the intake flags the uncertainty for staff to verify before a spot is held.
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More after-school care intake templates
School Pickup Program lead-intake FAQs
How does the intake treat a family whose current pickup provider is ending soon?
The current arrangement status question weights 'current provider ending soon' nearly as high as having no arrangement at all, so those families surface as priority leads rather than getting buried behind casual inquiries.
What if a family has children at two different schools?
The intake asks directly whether all children attend the same school, so staff see upfront when a pickup request will require multiple stops before deciding whether to schedule a tour.
Does the intake check whether the school even allows outside pickup providers?
Yes, one question asks if the school allows authorized third-party pickup, with a 'Not sure' option so staff know to verify school policy before enrolling the family.
How do you avoid holding a spot for a family who's just comparing options?
The arrangement-status question separates 'just exploring options' from families with no arrangement or an ending provider, so lower-intent inquiries score lower and don't consume a held spot.
Can the intake tell if the person filling it out is actually authorized to arrange pickup?
Yes, a direct yes/no question confirms the respondent is the parent or legal guardian, and a 'no' answer scores far lower so staff can flag it for verification before proceeding.
Does the intake capture how many children need pickup in one enquiry?
Yes, families select one, two, or three-or-more children needing pickup, which helps staff gauge household size and route complexity before a tour.
Turn school pickup program visitors into qualified patients
Give every school pickup program visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book front-desk time.