Collision repair intake that asks what your shop actually needs to
Ask every vehicle owner about damage type, drivable status, and insurance versus out-of-pocket payment, then collect damage photos so Cliont can score the job before it hits your bay schedule.
The exact intake your collision repair leads complete
This is the real 6-question guided intake for Collision Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified collision repair lead should tell you
Repair of vehicle bodywork, panels, or frame following a collision, ranging from cosmetic dents to structural damage requiring insurance coordination.
- Damage Did Vehicle Sustain
- Vehicle Drivable
- This Repair Be Paid
- Vehicle Owner Or Authorized
- Many Vehicles Repair This
- Soon Repair Service Begin
The questions your team needs answered
Every collision repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of damage did the vehicle sustain? | Structural or frame damage scores highest, helping your team prioritize the repairs that carry the most bay time and risk. |
| Is the vehicle currently drivable? | A non-drivable answer flags that towing or a drop-off arrangement needs to be sorted before the appointment can go on the schedule. |
| Will this repair be paid through an insurance claim? | Knowing whether it's an insurance claim, out-of-pocket, or undecided tells your team what documentation to collect before the estimate conversation. |
| Are you the vehicle owner or authorized to approve this repair? | The wide weight gap between yes and no answers exists because scheduling a bay for someone who can't approve the repair wastes shop time. |
| How many vehicles need repair for this request? | A multi-vehicle answer signals a fleet or commercial job that needs coordinated scheduling across several bays rather than one slot. |
| How soon do you need the repair service to begin? | An 'Immediately' timeline flags leads that need a same-day callback ahead of customers who are still just researching options. |
How Cliont scores collision repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Cosmetic dent or scratch
- Panel or bumper damage
- Not sure
- Vehicle Owner Or Authorized: yes
Urgency signals
- Structural or frame damage
- Immediately
See the lead your team receives
Collision Repair Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for collision repair workflows
| Cliont capability | Collision Repair application |
|---|---|
| Weighted scoring | Structural or frame damage answers score higher than cosmetic dents or scratches, so serious jobs surface above minor cosmetic requests in your CRM. |
| Authorization check | The owner-or-authorized question carries a real weight gap between yes and no answers, flagging requests where approval still needs to be confirmed before quoting. |
| Urgency capture | Requests marked 'Immediately' on the timeline question can be flagged for a same-day callback instead of sitting in queue behind researching-stage inquiries. |
| Fleet detection | A 'Multiple vehicles' answer on the vehicle-count question tags the lead as a commercial job so your team can plan coordinated bay time instead of treating it as one repair. |
| Insurance branching | The insurance-claim question routes claim-based repairs toward documentation follow-up while out-of-pocket answers go straight to an estimate conversation. |
Common collision repair lead scenarios
Structural damage, insurance claim, urgent
A vehicle owner reports frame damage, needs the repair to start immediately, and is filing through insurance. The intake surfaces this as a high-value job that shouldn't wait behind routine estimates.
Minor scratch, just researching
A drivable car with a cosmetic scratch and a customer who's still deciding on timeline flags as lower urgency, letting your team follow up without blocking a bay for it.
Fleet vehicles need repair
A business submits multiple vehicles for repair, which the intake tags as a commercial lead so scheduling can coordinate several bays instead of treating it as a single-car job.
Requester isn't the vehicle owner
Someone submits a repair request but isn't authorized to approve the work, prompting front-desk confirmation before an estimate or bay time is committed.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More collision and body repair intake templates
Collision Repair lead-intake FAQs
How does the intake tell a fender scrape apart from frame damage that changes the job?
The damage-type question separates cosmetic dents and scratches from panel, bumper, and structural or frame damage, and structural answers score higher so those requests stand out before you commit shop time.
Does the intake treat insurance claims differently from out-of-pocket repairs?
Yes, the intake asks whether the repair is going through an insurance claim, being paid out of pocket, or undecided, so your team knows upfront whether to expect claim documentation or a direct estimate conversation.
What happens if the vehicle isn't drivable?
The intake asks directly whether the vehicle is currently drivable, so a non-drivable car is flagged before scheduling, giving your team a chance to arrange towing instead of a missed appointment slot.
Can the intake handle fleet or multi-vehicle repair requests?
Yes, the intake asks how many vehicles need repair for the request, and a fleet answer gets tagged so it can be routed differently from a single-car job.
How does the intake confirm someone can actually authorize the repair?
It asks whether the requester is the vehicle owner or authorized to approve the repair, and that answer carries real weight, since it's a poor use of bay time to schedule work for someone who can't sign off on it.
What if a customer really just needs a dent pulled, not full collision repair?
The damage-type question captures cosmetic dents and scratches separately from panel or structural damage, which helps your team recognize when a lead is better suited to Dent Repair or Paintless Dent Repair rather than a full collision job.
Turn collision repair visitors into qualified jobs
Give every collision repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.