Every emergency towing call, scored before dispatch
Tell us the vehicle's condition, its type, and how fast a truck is needed, then attach photos of the vehicle and its location so your dispatcher can send the right equipment on the first trip.
The exact intake your emergency towing leads complete
This is the real 6-question guided intake for Emergency Towing — the same flow your customers finish before you ever pick up the phone.
What a qualified emergency towing lead should tell you
On-demand dispatch of a tow truck to move a disabled, stuck, or crashed vehicle to a safe location or repair facility, based on the vehicle's condition and where it currently sits.
- Vehicle In Safe Location,
- Vehicle'S Current Condition
- Vehicle Towing
- Soon Tow Truck Arrive
- Vehicle Owner Or Authorized
- There Any Passengers Or
The questions your team needs answered
Every emergency towing intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is the vehicle currently in a safe location, off the road or traffic lanes? | A 'no' here means the vehicle is still in traffic lanes, which changes how urgently and how carefully your driver needs to respond. |
| What is the vehicle's current condition? | The selected condition determines what equipment and precautions the driver should bring, since an accident and a flat tire are handled very differently. |
| What type of vehicle needs towing? | Vehicle type determines which truck class and towing method to assign, since a motorcycle and a heavy commercial truck need completely different equipment. |
| How soon do you need the tow truck to arrive? | How soon the vehicle owner needs a truck lets dispatch decide whether to pull a driver off a current job or add the request to the queue. |
| Are you the vehicle owner or authorized to request this tow? | Confirming the requester owns or is authorized on the vehicle protects your business from towing a vehicle without proper consent. |
| Are there any passengers or people who need to be accommodated at the pickup location? | Knowing whether passengers are waiting at the scene tells the driver to plan for people, not just the vehicle. |
How Cliont scores emergency towing leads
Every answer is weighted automatically — no manual review required.
Value signals
- Vehicle In Safe Location,: yes
- Passenger car or SUV
- Pickup truck or van
- Motorcycle
- Heavy or commercial truck
- Other
Urgency signals
- Mechanical breakdown
- Immediately, emergency situation
See the lead your team receives
Emergency Towing Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for emergency towing workflows
| Cliont capability | Emergency Towing application |
|---|---|
| Conditional question branching | When a caller selects 'Involved in an accident' as the vehicle condition, the intake can route them toward safety-relevant follow-up rather than the standard breakdown flow. |
| Lead scoring engine | Vehicle type and safe-location answers are weighted so a passenger car sitting safely off the road scores differently than a heavy truck that still needs to be moved from traffic. |
| Photo and location capture | Drivers get a picture of the vehicle and its surroundings before they leave the shop, so they arrive with the right hookup gear for the situation described. |
| CRM routing | Qualified tow requests, including vehicle type, condition, and arrival urgency, land directly in your CRM so dispatch doesn't have to re-ask basic details over the phone. |
Common emergency towing lead scenarios
Breakdown on a busy shoulder
Vehicle won't start but is already off the road, and the caller wants a truck immediately. The intake flags this as a safe, high-priority dispatch.
Accident still blocking traffic
Vehicle was in an accident and hasn't been moved off the road, with passengers still at the scene. This combination signals a different, safety-first response than a routine breakdown.
Heavy truck stuck, no rush
A heavy or commercial truck is stuck in mud or snow but the driver only needs it scheduled for later today. Lower vehicle-type weight and reduced urgency let this sit in the queue instead of interrupting an active job.
Request from a third party
The person submitting the request isn't the vehicle owner. The intake flags this for verification before a truck is committed to the job.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More towing and roadside assistance intake templates
Emergency Towing lead-intake FAQs
Can the intake tell my driver whether it's safe to approach the vehicle before they arrive?
Yes, the intake asks whether the vehicle is currently off the road or traffic lanes, so your driver knows what they're walking into before dispatch.
Does the form know what kind of tow truck to send?
The intake captures the vehicle type, from motorcycle to heavy or commercial truck, so your dispatcher can match the request to the right truck class instead of guessing.
What happens if the person requesting the tow isn't the vehicle owner?
The intake asks whether the requester owns or is authorized on the vehicle, which flags unauthorized requests for a quick check before your team commits a truck.
Does the intake handle an accident differently from a simple mechanical breakdown?
Yes, the vehicle condition question separates accidents, flat tires, stuck vehicles, and mechanical breakdowns, so your dispatcher can see at a glance which calls need extra caution.
Will I know if there are passengers waiting at the pickup location?
The intake asks whether anyone at the scene needs to be accommodated, so your driver can plan for passengers, not just the vehicle.
How is Emergency Towing different from Local Towing or Long-Distance Towing in the intake?
Emergency Towing focuses on urgency and vehicle condition at the moment of breakdown, while Local Towing and Long-Distance Towing intakes are built around planned drop-off distance rather than an active roadside situation.
Turn emergency towing visitors into qualified jobs
Give every emergency towing visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.