Flat tire intake that asks what your team actually needs to know
Ask whether a usable spare is on hand, confirm how many tires are affected, and flag vehicles stuck on the roadside or highway — with tire photos attached before your team dispatches anyone.
The exact intake your flat tire assistance leads complete
This is the real 7-question guided intake for Flat Tire Assistance — the same flow your customers finish before you ever pick up the phone.
What a qualified flat tire assistance lead should tell you
On-site help for a flat or damaged tire, covering whether a usable spare is available, how many tires are affected, and where the vehicle is sitting so a technician can be dispatched with the right equipment.
- Have Usable Spare Tire
- Vehicle Located
- Many Tires Affected
- Vehicle In Safe Location
- Soon Assistance
- Vehicle Owner Or Authorized
- Vehicle Assistance
The questions your team needs answered
Every flat tire assistance intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Do you have a usable spare tire available on the vehicle? | Knowing whether a usable spare is already on the vehicle tells your team if this is a fast swap or a job that needs towing or tire delivery. |
| Where is the vehicle currently located? | Location determines both dispatch safety and what equipment or access the technician needs on arrival. |
| How many tires are affected? | Two or more tires flagged usually signals a larger issue than a routine swap, so it shouldn't be scored the same as a single-tire job. |
| Is the vehicle currently in a safe location away from moving traffic? | Confirming the vehicle is safely out of moving traffic determines whether this needs immediate dispatch over a standard queue position. |
| How soon do you need assistance? | Stated urgency directly sets how the job is prioritized against other open requests. |
| Are you the vehicle owner or authorized to request service for it? | Confirming the caller is the owner or authorized to request service protects against dispatching on an unauthorized request. |
| What type of vehicle needs assistance? | Vehicle type determines what jack, tools, or spare-size equipment the technician needs to bring. |
How Cliont scores flat tire assistance leads
Every answer is weighted automatically — no manual review required.
Value signals
- Have Usable Spare Tire: yes
- One tire
- Two or more tires
- Within a few hours
- Later today
- Flexible timing
Urgency signals
- Immediately
See the lead your team receives
Flat Tire Assistance Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for flat tire assistance workflows
| Cliont capability | Flat Tire Assistance application |
|---|---|
| Automatic lead scoring | Combines spare-tire availability, tire count, and stated urgency so a no-spare, highway, immediate-need lead ranks above a single-tire driveway request with flexible timing. |
| Photo and video capture | Collects a photo of the flat tire and the vehicle's location before dispatch, so your technician isn't sent out blind on a job that might need a tow instead of a swap. |
| Owner/authorization check | Flags requests where the caller isn't the vehicle owner so your team can confirm authorization before committing a truck or bay. |
| CRM delivery with structured fields | Sends tire count, location, and urgency straight into your CRM record, so dispatch doesn't have to re-ask basic questions over the phone. |
Common flat tire assistance lead scenarios
No spare, stuck on highway
Vehicle owner reports no usable spare and a highway or freeway location with immediate urgency — the intake pushes this straight to the top of the queue.
Single tire, driveway, flexible timing
One tire is down, the vehicle is already parked at home, and timing is flexible — this books as a standard appointment instead of an emergency dispatch.
Two or more tires flagged
Multiple affected tires often points to debris, vandalism, or a bigger repair than a single roadside swap, so the intake surfaces it separately from a routine one-tire job.
Caller isn't the vehicle owner
Someone requesting service on behalf of the owner triggers an authorization check before the job gets confirmed and routed to your CRM.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More towing and roadside assistance intake templates
Flat Tire Assistance lead-intake FAQs
Does the intake check whether the caller already has a spare before we send a truck?
Yes — the intake asks directly whether a usable spare is on the vehicle, so your team knows going in whether this is a quick roadside swap or a job that needs a tow or tire delivery.
How does the intake treat a flat on the freeway differently from one in a driveway?
Location and the safety check are both captured, so a highway or roadside flat with traffic exposure is distinguishable from a flat sitting safely in a driveway or lot.
What happens if the vehicle has two or more flat tires?
That's captured as its own answer, since two-plus tires down usually means more than a simple spare swap — it's worth reviewing separately rather than scheduling it as a routine single-tire job.
Can the intake tell us if the person calling isn't the vehicle owner?
Yes, the intake asks if the requester is the owner or authorized to request service, which flags a job for a quick confirmation call before your bay or truck gets committed.
How does this differ from a Battery Jump Start or Vehicle Lockout intake?
Flat Tire Assistance asks about spare availability and tire count specifically, while Battery Jump Start and Vehicle Lockout each have their own intake logic — you can run all three from the same account.
What photos should we require before dispatching a technician?
A photo of the affected tire and of the vehicle's surroundings gives your dispatcher a quick visual read on severity and location before a truck or technician is sent.
Turn flat tire assistance visitors into qualified jobs
Give every flat tire assistance visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.