Every heavy-duty towing call, scored before dispatch
Ask what type of heavy vehicle needs towing, its current condition, and how far it has to travel before a rotator or heavy wrecker gets committed, with photos of the vehicle and scene collected up front.
The exact intake your heavy-duty towing leads complete
This is the real 7-question guided intake for Heavy-Duty Towing — the same flow your customers finish before you ever pick up the phone.
What a qualified heavy-duty towing lead should tell you
Towing of large or specialized vehicles such as semi tractor-trailers, buses, motorhomes, and construction or farm equipment, using heavy wreckers or rotators rather than standard tow trucks.
- Heavy Vehicle Towing
- Vehicle Blocking Traffic Or
- Vehicle'S Current Condition
- Soon Towing Service
- Owner, Driver, Or Authorized
- Vehicle Located
- How Far Vehicle Be
The questions your team needs answered
Every heavy-duty towing intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of heavy vehicle needs towing? | The vehicle class determines whether a standard heavy wrecker, rotator, or lowboy trailer is needed, so it shapes equipment dispatch before the crew leaves the yard. |
| Is the vehicle currently blocking traffic or in an unsafe location? | A vehicle blocking traffic carries the highest weight in the catalog because it's a safety and liability issue that overrides normal scheduling. |
| What is the vehicle's current condition? | A rollover or accident-damaged vehicle usually requires rigging and a rotator, while a drivable-but-stuck vehicle can often be pulled with standard heavy equipment. |
| How soon do you need towing service? | Timeline scales the lead's urgency weight, separating an immediate dispatch from a planning-ahead inquiry that can be scheduled during slower hours. |
| Are you the owner, driver, or authorized representative for this vehicle? | Confirming the caller is the owner, driver, or authorized representative protects the crew from arriving to a job no one is authorized to release or pay for. |
| Where is the vehicle currently located? | Off-road or rough-terrain locations often need different recovery gear than a highway shoulder or parking garage, so location changes what the dispatcher sends. |
| Approximately how far does the vehicle need to be towed? | Distance separates a quick local pull from a long-haul relocation, which affects crew scheduling, fuel, and pricing before the job is confirmed. |
How Cliont scores heavy-duty towing leads
Every answer is weighted automatically — no manual review required.
Value signals
- Vehicle Blocking Traffic Or: yes
- Today
- This week
- Planning ahead, no fixed date
- Owner, Driver, Or Authorized: yes
Urgency signals
- Vehicle Blocking Traffic Or
- Mechanical breakdown, not drivable
- Immediately
See the lead your team receives
Heavy-Duty Towing Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for heavy-duty towing workflows
| Cliont capability | Heavy-Duty Towing application |
|---|---|
| Conditional branching | Routes accident-damage or rolled-over answers toward rotator-capable crews while drivable-but-stuck answers can go to a standard heavy wrecker. |
| Lead scoring | Weights the blocking-traffic/unsafe-location answer and the urgency timeline together so a semi jackknifed on the highway outranks a stuck tractor with no fixed date. |
| Ownership verification | Surfaces owner/driver/authorized-representative status on every lead so dispatch can confirm authorization before committing a rotator to a job. |
| Media capture | Collects vehicle and scene photos up front so your team can judge whether the job needs a heavy wrecker, rotator, or specialized rigging before rolling out. |
Common heavy-duty towing lead scenarios
Jackknifed semi on the highway
Vehicle is blocking traffic and needs towing immediately, so the intake flags the location and urgency answers together and pushes the job straight to the top of dispatch.
Farm equipment stuck off-road
Drivable-but-stuck equipment in a field with no fixed timeline scores differently than a highway breakdown, letting the crew schedule it instead of treating it as an emergency.
RV breakdown at a private lot
A motorhome that's mechanically down on private property with a this-week timeline needs a different equipment and scheduling answer than a roadside accident.
Caller isn't the vehicle owner
A fleet dispatcher or bystander reporting the tow instead of the owner or driver changes how the lead is qualified before a truck is sent.
Long-distance construction hauler
A box truck or construction rig needing transport over 100 miles is a different commercial job than a short local pull, and the intake separates the two by distance and vehicle type.
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Notify your team
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More towing and roadside assistance intake templates
Heavy-Duty Towing lead-intake FAQs
How does the intake tell a semi from an RV or construction equipment job?
The first question asks which type of heavy vehicle needs towing (box truck, semi tractor-trailer, bus/RV, construction or farm equipment, or other), so your team knows what equipment to send before they arrive.
Will it flag a rig blocking traffic before I even open the lead?
Yes, whether the vehicle is currently blocking traffic or in an unsafe location is one of the highest-weighted answers in the catalog, so those leads surface as priority before less urgent ones.
What happens if the caller isn't the vehicle's owner or driver?
The intake asks directly whether the caller is the owner, driver, or authorized representative; a 'no' answer scores much lower so your dispatcher can confirm authorization before rolling a heavy wrecker.
Does it distinguish a rollover from a simple mechanical breakdown?
Yes, the vehicle condition question separates drivable-but-stuck, mechanical breakdown, accident damage, and rolled-over/overturned, so you know if a rotator or specialized recovery gear is needed before dispatch.
How does this differ from your Emergency Towing or Local Towing intake?
Heavy-Duty Towing asks about vehicle class, terrain, and towing distance that don't apply to standard cars, while Emergency Towing and Local Towing focus on faster, lighter-vehicle scenarios; each subservice uses its own catalog.
Can it capture whether a job is a long-haul relocation instead of a local pull?
Yes, the towing distance question breaks jobs into under 25 miles, 25-100 miles, over 100 miles, or not sure, so long-distance commercial moves route differently from a quick local recovery.
Turn heavy-duty towing visitors into qualified jobs
Give every heavy-duty towing visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.