Local towing intake that asks what your dispatcher actually needs to
Ask where the vehicle is, whether it's blocking traffic, and if it still rolls or steers, then let Cliont score the urgency and send the job with photos straight to your CRM before you dispatch a truck.
The exact intake your local towing leads complete
This is the real 7-question guided intake for Local Towing — the same flow your customers finish before you ever pick up the phone.
What a qualified local towing lead should tell you
A short-distance tow that moves a car, truck, or motorcycle from its current location to a repair shop, home, or dealership within the same local area, based on where the vehicle sits, whether it can roll or steer, and how urgently it needs to move.
- Vehicle Located
- Vehicle Blocking Traffic Or
- Vehicle Towing
- Vehicle Roll And Steer,
- Soon Tow Service
- Vehicle Owner Or Authorized
- Approximate Destination Tow
The questions your team needs answered
Every local towing intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Where is the vehicle currently located? | The vehicle's current location tells dispatch whether this is a routine tow or a roadside hazard that needs a faster response. |
| Is the vehicle currently blocking traffic or in an unsafe location? | A 'yes' here carries the highest weight in the catalog because a vehicle blocking traffic is both a safety issue and a time-sensitive dispatch. |
| What type of vehicle needs towing? | Vehicle type determines whether the standard local tow truck is enough or the job should be reviewed against a heavy-duty service instead. |
| Can the vehicle roll and steer, or is it fully immobile? | Whether the vehicle rolls and steers changes the equipment a driver needs to bring, from a simple hookup to a full flatbed load. |
| How soon do you need the tow service? | The requested timing feeds directly into the urgency score, separating immediate dispatches from tows that can be scheduled. |
| Are you the vehicle owner or authorized to request this tow? | Confirming the requester owns or is authorized to move the vehicle protects the tow company from taking a vehicle without proper consent. |
| What is the approximate destination for the tow? | Knowing the destination lets dispatch estimate mileage and prep the driver for drop-off before the truck even leaves. |
How Cliont scores local towing leads
Every answer is weighted automatically — no manual review required.
Value signals
- Vehicle Blocking Traffic Or: yes
- Rolls and steers normally
- Rolls but does not steer
- Fully immobile
- Not sure
- Within a few hours
Urgency signals
- Vehicle Blocking Traffic Or
- Immediately
See the lead your team receives
Local Towing Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for local towing workflows
| Cliont capability | Local Towing application |
|---|---|
| Conditional scoring | Combines the blocking-traffic answer and requested timing into a single urgency score, so highway and accident-scene calls stand out from parking-lot or scheduled requests. |
| Lead flagging by vehicle type | Surfaces heavy or commercial vehicle answers separately so a job that should really go to Heavy-Duty Towing doesn't quietly tie up a bay meant for a sedan. |
| Authorization checks | Weights the ownership/authorization question so requests from someone who isn't the vehicle owner are visible for a verification call before a truck is sent. |
| Destination-aware routing | Uses the tow destination answer to prep dispatchers with mileage and drop-off details before they leave the yard, instead of finding out mid-tow. |
Common local towing lead scenarios
Highway breakdown blocking traffic
Vehicle is stopped on the highway and marked as blocking traffic with immediate need, so the intake pushes this to the top of the queue for dispatch.
Immobile vehicle at a residence
Vehicle is fully immobile at a private address with the destination not yet decided, so the tow can be scheduled without treating it as an emergency dispatch.
Accident scene tow request
Location is flagged as an accident scene and the destination is a repair shop, which changes both the equipment and the urgency of the response.
Future-dated storage move
Vehicle rolls and steers normally and the request is scheduled for a future date, so it routes to the calendar instead of the immediate-dispatch queue.
Heavy truck outside standard tow
Vehicle type comes back as heavy or commercial, which signals the job may need equipment beyond a standard local tow and should be reviewed before scheduling.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More towing and roadside assistance intake templates
Local Towing lead-intake FAQs
How does the intake decide which local tow requests are urgent?
It combines the blocking-traffic answer with the requested timing, so a vehicle marked as blocking traffic and needed immediately scores well above one scheduled for later in the day.
Will the intake flag jobs that actually need heavy-duty towing instead?
Yes, the vehicle type question distinguishes sedans and SUVs from heavy or commercial trucks, so you can see at a glance when a request might belong on your Heavy-Duty Towing service instead.
What happens if the person requesting the tow isn't the vehicle owner?
The authorization question carries a much lower weight for a 'no' answer, so those requests are visible but scored to reflect the added verification step before you dispatch a driver.
Does the intake tell my driver where the vehicle needs to go?
Yes, the destination question captures whether it's headed to a repair shop, home, dealership, or is undecided, so your driver isn't guessing on arrival.
How does the intake handle a vehicle that can't roll or steer?
The mobility question separates vehicles that roll and steer normally from those that are fully immobile or roll without steering, which affects both the score and the equipment your dispatcher should plan for.
Turn local towing visitors into qualified jobs
Give every local towing visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.