Know which vehicle lockout leads are worth service appointment time
Every lockout request captures where the vehicle sits, why the driver is locked out, and whether they're the registered owner or authorized driver, backed by an ID photo before your team commits a truck. Answers that don't check out get flagged instead of dispatched.
The exact intake your vehicle lockout leads complete
This is the real 5-question guided intake for Vehicle Lockout — the same flow your customers finish before you ever pick up the phone.
What a qualified vehicle lockout lead should tell you
Roadside dispatch for a driver who cannot access their own vehicle, needing confirmation of vehicle location, lockout reason, and proof they're the owner or authorized driver before a tech is sent.
- Vehicle Located
- Reason Locked Out Vehicle
- Registered Owner Or Authorized
- Vehicle Be Unlocked
- Soon Assistance
The questions your team needs answered
Every vehicle lockout intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Where is the vehicle currently located? | A highway or roadside shoulder location carries the highest weight because of the safety risk, so it should move ahead of lockouts in controlled lots like dealerships. |
| What is the reason you are locked out of the vehicle? | The reason for lockout tells the tech whether to bring extraction tools for a broken key, a locksmith kit for lost keys, or fob programming equipment for electronic failures. |
| Are you the registered owner or authorized driver of this vehicle? | A 'No' answer here carries almost no weight, since unlocking a vehicle for someone who isn't the owner or authorized driver is the clearest reason to hold off dispatch until it's verified. |
| What type of vehicle needs to be unlocked? | Vehicle type determines the physical unlocking technique and tools required, from a standard car to a motorcycle or a commercial fleet vehicle. |
| How soon do you need assistance? | How soon the driver needs help feeds directly into dispatch order, separating an immediate roadside emergency from a flexible, no-rush request. |
How Cliont scores vehicle lockout leads
Every answer is weighted automatically — no manual review required.
Value signals
- Private property (home, driveway)
- Public street or parking lot
- Highway or roadside shoulder
- Dealership or repair shop lot
- Registered Owner Or Authorized: yes
- Within the hour
Urgency signals
- Key broken or stuck in lock
- Immediately
See the lead your team receives
Vehicle Lockout Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for vehicle lockout workflows
| Cliont capability | Vehicle Lockout application |
|---|---|
| Conditional urgency scoring | Weighs a highway or roadside shoulder lockout above one at a dealership lot, so a stranded highway caller jumps ahead of a parked-lot request in your queue. |
| Ownership verification gate | Flags the near-zero weight given to a 'No' answer on the owner/authorized driver question, prompting a manual check before a tech is dispatched to unlock a vehicle. |
| Vehicle-type routing | Surfaces whether the job is a car, SUV/truck, motorcycle, or commercial/fleet vehicle so the technician arrives with the correct unlocking tools already loaded. |
| Photo and document capture | Collects ID or registration photos at intake so ownership can be checked before your tech leaves the shop, not after arriving on scene. |
| CRM handoff | Sends only leads that clear the location, ownership, and urgency checks straight to your CRM, so a wrong-job dispatch doesn't tie up a bay. |
Common vehicle lockout lead scenarios
Stranded on highway shoulder
Highway or roadside shoulder location scores highest for safety risk, and paired with an 'Immediately' urgency answer, the intake pushes this lead to the top of the queue ahead of parked-lot requests.
Driveway lockout, no rush
Keys locked inside at home with a 'Flexible / no rush' timing answer still qualifies as a real job, but scores lower on urgency so it can be slotted into a later opening instead of an emergency bay.
Unclear ownership on the call
When the caller answers 'No' to being the registered owner or authorized driver, that near-zero weighted response flags the lead for manual verification instead of automatic dispatch.
Fleet vehicle, fob failure
A commercial or fleet vehicle locked out by a malfunctioning electronic fob surfaces both the vehicle type and reason, letting dispatch send a tech with the right bypass equipment already loaded.
Motorcycle key broken in lock
A less common vehicle type combined with a broken key stuck in the lock signals a different extraction technique than a standard car lockout, so the intake distinguishes it before the tech leaves the shop.
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More towing and roadside assistance intake templates
Vehicle Lockout lead-intake FAQs
How does the intake verify that the caller actually owns the vehicle before we send a truck?
The intake asks directly whether the caller is the registered owner or authorized driver, weighting a 'Yes' far higher than a 'No,' and pairs that answer with an ID photo so your team can confirm before committing a technician.
What happens if someone says they're not the registered owner?
That answer carries the lowest weight in the scoring, so instead of routing straight to dispatch, the lead is flagged for your team to review documentation first, protecting against unlocking a vehicle without authorization.
Can the intake tell us what type of vehicle we're dealing with before the tech rolls out?
Yes, the vehicle type question distinguishes car, SUV/truck, motorcycle, and commercial or fleet vehicles, so your technician can load the right tools before leaving instead of guessing on arrival.
Does the intake distinguish between keys locked inside, lost keys, and a broken key?
Yes, the lockout reason question separates keys locked inside the vehicle, keys lost or missing, a broken or stuck key, and fob or electronic key failure, since each requires a different response approach.
Why does the vehicle's location affect the lead score?
A highway or roadside shoulder location is weighted highest because of the safety risk involved, while a dealership or repair shop lot scores lowest since the vehicle is already in a controlled environment.
Is a jump start or fuel delivery request routed through this same intake?
No, jump starts and fuel delivery run through their own sibling intakes in your lineup; this one is scoped specifically to lockout questions like location, reason, ownership, and vehicle type.
Turn vehicle lockout visitors into qualified jobs
Give every vehicle lockout visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.