Every odor removal enquiry, scored before it reaches your CRM
Cliont's odor removal intake asks about the odor source, affected area size, and property access before your team schedules an assessment, and collects photos so you can confirm scope from the office.
The exact intake your odor removal leads complete
This is the real 7-question guided intake for Odor Removal — the same flow your customers finish before you ever pick up the phone.
What a qualified odor removal lead should tell you
Assessment and treatment of persistent odors in a property, most often from fire or smoke but also water damage, mold, or pet and biological sources, with the goal of identifying the source and scope before treatment begins.
- Main Source Odor
- Property Treatment
- Large Affected Area
- Have Access Property Allow
- Soon Odor Treatment Begin
- Previous Odor Treatment Or
- Property Owner Or Authorized
The questions your team needs answered
Every odor removal intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the main source of the odor? | The odor source tells your team what treatment method and equipment to bring, not just whether to respond at all. |
| What type of property needs treatment? | Knowing whether the property is residential, rental, or commercial affects who can authorize work and how the job should be scoped. |
| How large is the affected area? | Affected area size is a direct sizing signal your team can use to estimate time and equipment before scheduling. |
| Do you currently have access to the property to allow treatment? | Current property access carries a real weight gap between yes and no, so a lead without access yet isn't ready to book an assessment even if everything else qualifies. |
| How soon do you need the odor treatment to begin? | How soon the owner needs treatment to start helps your team decide which leads to call first without waiting for the whole queue to load. |
| Has a previous odor treatment or cleaning already been attempted? | Whether a previous treatment was already attempted flags jobs that may need a different approach than a first-time odor complaint. |
| Are you the property owner or authorized to arrange this service? | Authorization to arrange service carries a heavy weight gap, filtering out inquiries from people who can't actually approve the job, like tenants without owner sign-off. |
How Cliont scores odor removal leads
Every answer is weighted automatically — no manual review required.
Value signals
- Fire or smoke damage
- Pet or biological odor
- Not sure
- Single room
- Multiple rooms
- Entire property
Urgency signals
- Water damage or mold
- Immediately
See the lead your team receives
Odor Removal Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for odor removal workflows
| Cliont capability | Odor Removal application |
|---|---|
| Guided branching | The intake surfaces the odor source answer (fire/smoke, water/mold, pet/biological, or not sure) up front, so your team sees what kind of job it is before reading anything else. |
| Photo capture | Property owners upload photos of the affected rooms directly in the intake, giving your team a way to sanity-check the reported area size before scheduling an assessment. |
| Lead scoring | Property access and authorization answers both carry heavy score weights, so a lead without access yet or without authority to approve the job doesn't rank the same as one that's ready to book. |
| CRM delivery | Qualified odor removal leads land in your CRM tagged with property type and affected area size, so dispatch can prioritize entire-property jobs over single-room requests. |
Common odor removal lead scenarios
Post-fire whole-property odor
Homeowner reports fire or smoke as the source with damage spread across the entire property, which the intake flags as a large-scope job before you dispatch a crew.
Rental turnover pet odor
A landlord flags pet or biological odor limited to a single room ahead of a new tenant move-in, letting your team scope a smaller job differently from a fire-loss claim.
Uncertain odor source, prior attempt
Property owner isn't sure what's causing the smell and mentions a previous cleaning attempt that didn't work, signaling the intake should route this for a closer look rather than routine scheduling.
Commercial property, limited access
A business tenant requests odor treatment but doesn't yet have full access to the space and isn't the property owner, so the access and authorization answers determine whether this is ready to book.
Lingering odor after water damage
Multiple rooms still smell musty after a water repair job, and the owner wants treatment within the week, a distinct profile from fire-related jobs but still worth prompt follow-up.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More fire and smoke restoration intake templates
Odor Removal lead-intake FAQs
How does the intake tell a fire-related odor job apart from a mold or pet odor job?
The first question asks the property owner to identify the main odor source directly, choosing between fire or smoke, water damage or mold, pet or biological, or not sure, so you can see what kind of job you're looking at before you call back.
What happens if the property owner isn't sure what's causing the smell?
"Not sure" is a valid answer on the odor source question and still carries a real score weight, so these leads aren't discarded, they're passed through for your team to clarify during the assessment.
Does the intake check whether the person filling it out can actually authorize the work?
Yes, there's a direct yes/no question on whether the requester is the property owner or authorized to arrange service, with a meaningful weight gap between the two answers so unauthorized inquiries stand out.
What if the property isn't accessible yet?
The intake asks about current access separately from authorization, and a "no" answer scores much lower than a "yes," so you know before scheduling whether this lead is actually ready for a crew.
How does the intake size up the scope of the job?
A dedicated question asks whether the affected area is a single room, multiple rooms, or the entire property, giving your team a scope signal before the assessment rather than finding out on site.
Can the intake tell if someone already tried to treat the odor themselves?
Yes, there's a yes/no question on whether a previous odor treatment or cleaning was already attempted, which is useful context for gauging whether a stubborn odor may need heavier treatment.
Turn odor removal visitors into qualified jobs
Give every odor removal visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.