Know which smoke damage leads are worth an assessment
Property owners describe how extensive the smoke damage is, confirm whether the property is safe to enter, and share photos of affected rooms so your team can prioritize the assessment schedule.
The exact intake your smoke damage cleanup leads complete
This is the real 7-question guided intake for Smoke Damage Cleanup — the same flow your customers finish before you ever pick up the phone.
What a qualified smoke damage cleanup lead should tell you
Cleaning to remove smoke residue, soot, and lingering odor from a property's surfaces, contents, and HVAC system after a fire, separate from structural rebuild work.
- Property Smoke Damage Cleanup
- Extensive Smoke Damage
- Did Fire Or Smoke
- Property Safe Enter
- Property Owner Or Authorized
- There Active Insurance Claim
- Areas Smoke Cleanup
The questions your team needs answered
Every smoke damage cleanup intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs smoke damage cleanup? | Property type helps distinguish a homeowner job from a rental or commercial site that may involve tenants, property managers, or additional access coordination. |
| How extensive is the smoke damage? | The weighted extent-of-damage answer is the clearest signal of job size, separating an odor-only call from a whole-property remediation job. |
| When did the fire or smoke event occur? | How recently the fire or smoke event occurred affects how quickly odor and soot need to be addressed before secondary damage sets in. |
| Is the property currently safe to enter? | A property that isn't safe to enter changes the assessment plan and may require coordination before a crew can be scheduled on site. |
| Are you the property owner or authorized to arrange this service? | Confirming the submitter can authorize the work prevents scheduling an assessment around someone without decision-making authority on the property. |
| Is there an active insurance claim for this damage? | Insurance claim status indicates whether documentation, adjuster coordination, or a different payment path will be part of the job. |
| Which areas need smoke cleanup? | Knowing which specific areas need cleanup, including HVAC and belongings, shapes the equipment and crew size needed for the assessment. |
How Cliont scores smoke damage cleanup leads
Every answer is weighted automatically — no manual review required.
Value signals
- One room affected
- Multiple rooms affected
- Entire property affected
- Odor only, no visible soot
- Property Safe Enter: yes
- Property Owner Or Authorized: yes
See the lead your team receives
Smoke Damage Cleanup Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for smoke damage cleanup workflows
| Cliont capability | Smoke Damage Cleanup application |
|---|---|
| Weighted scoring | Applies the extent-of-damage answer alongside the safety and authorization yes/no fields so multi-room or whole-property jobs with a clear, authorized contact rise above odor-only or unverified enquiries. |
| Conditional multi-select follow-up | The areas-needing-cleanup question captures whether HVAC, upholstery, or personal belongings are involved, giving your crew the scope before they price the assessment. |
| Photo capture widget | Collects images of affected rooms and soot-covered surfaces alongside the extent-of-damage answer, so the assessment team can gauge severity before rolling a truck. |
| CRM routing | Sends the insurance claim status and safety answer into your CRM with the lead record, so scheduling and documentation needs are visible from the first touch. |
Common smoke damage cleanup lead scenarios
Whole-property fire, unsafe to enter
The intake flags entire-property damage combined with a 'not safe to enter' answer, so the lead is routed for a safety-cleared assessment rather than an immediate walk-through.
Odor-only, no visible soot
A caller reports lingering smell with no visible soot, which scores lower on the extent-of-damage field and can be triaged separately from full soot remediation jobs.
Rental with an open insurance claim
A landlord reports multiple rooms affected and an active insurance claim already filed, giving the crew documentation context before they arrive.
Tenant unsure they're authorized
Someone submits the intake but isn't the property owner and isn't sure they can authorize the work, which the intake flags for verification before scheduling.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More fire and smoke restoration intake templates
Smoke Damage Cleanup lead-intake FAQs
How does the intake tell odor-only complaints apart from soot damage?
The extent-of-damage question includes an 'odor only, no visible soot' option, which scores differently from single-room or multi-room soot damage so you can see the difference before you dispatch.
What happens if the caller says the property isn't safe to enter yet?
The safety question is a direct yes/no field with its own weight, so a 'no' answer is visible on the lead immediately and can be handled as a hold rather than a standard assessment booking.
Does the intake confirm the person is authorized to hire us?
Yes, a dedicated yes/no question asks whether the submitter is the property owner or authorized to arrange the service, which helps you avoid scheduling around someone who can't approve the work.
How does insurance claim status show up on the lead?
The intake asks whether a claim is already filed, planned, not applicable, or unclear, so your team knows going in whether documentation needs and payment path differ from a self-pay job.
What areas of the property does the intake ask about?
A multi-select question covers walls and ceilings, furniture and upholstery, carpets and flooring, HVAC and ductwork, and personal belongings, so the scope of the job is visible before the assessment.
How is this different from the Fire Damage Cleanup or Soot Removal intake?
Smoke Damage Cleanup focuses on residue, soot, and odor across surfaces and contents; if the lead also needs structural rebuild or board-up work, those live under the Fire Damage Reconstruction and Board-Up Service pages.
Turn smoke damage cleanup visitors into qualified jobs
Give every smoke damage cleanup visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.