Know which burst pipe cleanup leads are worth assessment time
Ask whether the pipe has been stopped, how long ago the water hit, and which areas were affected, then collect photos before deciding whether a crew rolls out.
Preview your burst pipe cleanup intake
Explore 7 questions from the Burst Pipe Cleanup template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified burst pipe cleanup lead should tell you
Water extraction, drying, and cleanup work triggered by a burst or ruptured pipe, scoped by whether the leak has been stopped, how long the water has been sitting, and which areas it reached.
- Burst Pipe Been Stopped
- Property Affected
- Areas Were Affected By
- Long Ago Did Water
- Have Standing Water On-Site
- Property Owner, Tenant, Or
- Plan File Insurance Claim
The questions your team needs answered
Every burst pipe cleanup intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Has the burst pipe been stopped or repaired? | A confirmed stop or repair tells you whether a crew can begin extraction and drying immediately or whether a plumber needs to go in first. |
| What type of property is affected? | Segments the lead so you can route, price, and prioritize it correctly. |
| Which areas were affected by the water? | Electrical and basement involvement mark a structurally riskier, more technical job that typically needs specialized equipment and longer drying time. |
| How long ago did the water damage occur? | The longer water has been sitting, the higher the mold and material-loss risk, which is why recent damage scores well above damage from over a week ago. |
| Do you currently have standing water on-site? | Active standing water signals an unfolding emergency that needs extraction before any other scope decision matters. |
| Are you the property owner, tenant, or property manager? | Knowing whether the submitter is the owner, tenant, manager, or insurer rep determines who actually has authority to approve the work before you dispatch. |
| Do you plan to file an insurance claim for this damage? | Claim status changes what documentation and photo evidence your team needs to gather on-site versus a straightforward private-pay job. |
How Cliont scores burst pipe cleanup leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Burst Pipe Been Stopped: yes
- Flooring
- Walls or ceiling
- Furniture or belongings
- Electrical systems
- Basement or lower level
Urgency signals
- Burst Pipe Been Stopped
- Have Standing Water On-Site
Disqualifiers
- Not sure yet
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Burst Pipe Cleanup Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for burst pipe cleanup workflows
| Cliont capability | Burst Pipe Cleanup application |
|---|---|
| Automatic urgency flagging | A yes on standing water still present triggers an urgent flag independent of scope, so an active leak jumps the queue even before areas affected are fully known. |
| Weighted scope scoring | Electrical systems and basement involvement carry the highest weights among affected-area options, pushing structurally complex burst pipe jobs above simple furniture-only claims. |
| Ownership and authority routing | Capturing whether the submitter is an owner, tenant, manager, or insurer rep lets your team confirm who can approve work before a crew is scheduled. |
| Claim-status branching | Recording whether the owner is filing a claim, unsure, or paying privately lets your office prep the right documentation and photo standards before the assessment. |
Example burst pipe cleanup lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Standing water, pipe still running
Property owner reports active standing water and the pipe hasn't been stopped or repaired yet, so the intake flags it as an urgent lead needing a same-day response before extraction can even start.
Stopped pipe, multi-area damage
The leak is already shut off, but flooring, walls, and a basement level were affected, giving a high scoring job with clear scope even though it isn't a same-day emergency.
Tenant reporting, owner unclear
A tenant submits the intake but the property manager hasn't been looped in yet, so ownership and claim status stay unresolved until the manager confirms authority to approve work.
Old damage, minimal scope
Water occurred over a week ago, there's no standing water now, and only furniture was affected, producing a lower-urgency lead that still qualifies but doesn't need immediate dispatch.
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- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- AI-powered voice bot
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- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More water damage restoration intake templates
Burst Pipe Cleanup lead-intake FAQs
How does the intake treat a burst pipe with standing water still present?
Standing water on-site is the intake's urgency signal, so a lead answering yes to that question is flagged for faster follow-up regardless of how the other scope questions answer.
Does the intake ask if the pipe has actually been stopped before we quote the job?
Yes, that's the first question in the catalog, and a confirmed stop or repair scores higher because it means a crew can plan extraction and drying without an active leak complicating the work.
Can the intake tell us if this is an insurance claim before we show up?
The catalog includes a direct question on whether the owner plans to file a claim, is unsure, or is paying privately, which shapes what documentation you'll need to collect on-site.
How does the form handle a tenant filling it out instead of the owner?
The catalog asks whether the submitter is the owner, tenant, property manager, or an insurer representative, so you know upfront whose approval is needed before work can be authorized.
Does timing since the damage occurred affect how the lead gets scored?
Yes, the catalog weights damage reported today highest and damage from over a week ago lowest, reflecting that mold and structural risk climb the longer water sits untreated.
How specific does the intake get about which areas the water reached?
It asks whether flooring, walls or ceilings, furniture, electrical systems, or a basement level were affected, with electrical and structural areas weighted heaviest since they usually mean a bigger, more technical job.
Turn burst pipe cleanup visitors into qualified jobs
Give every burst pipe cleanup visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.