Know which flood damage leads are worth assessment time
Ask every caller about the flooding source, how large the affected area is, and whether water is still actively entering before you dispatch a crew. Photos of flooded rooms and video of standing water attach automatically, so your team walks in with the full picture.
The exact intake your flood damage restoration leads complete
This is the real 7-question guided intake for Flood Damage Restoration — the same flow your customers finish before you ever pick up the phone.
What a qualified flood damage restoration lead should tell you
Cleanup and restoration for a property after flooding, covering the source of water, how much of the property is affected, and whether water is still actively entering — the core facts a crew needs before dispatch.
- Source Flooding
- Large Flooded Area
- Water Still Actively Entering
- Long Ago Did Flooding
- Property Owner Or Authorized
- Property Affected
- There Active Insurance Claim
The questions your team needs answered
Every flood damage restoration intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the source of the flooding? | Distinguishes urgent causes like storm and roof or window leaks from failures like a burst appliance, which can change how fast a crew needs to respond. |
| How large is the flooded area? | Weighted from 5 to 10 by scale, so a flood covering an entire floor or the whole property outranks one confined to a single room. |
| Is water still actively entering or standing in the property? | This is the highest-weighted yes/no question in the catalog, since active or standing water compounds damage the longer it sits. |
| How long ago did the flooding occur? | Flooding reported days or a week ago carries different mold and structural risk than same-day flooding, changing what the crew needs to bring. |
| Are you the property owner or authorized to arrange this restoration? | Weighted heavily toward yes, since a lead lacking authority to arrange restoration can stall after a crew is already dispatched. |
| What type of property is affected? | Separates residential jobs from commercial or multi-unit properties, which often involve different scopes and additional stakeholders. |
| Is there an active insurance claim for this flooding? | Flags whether the job is insurance-pay, self-pay, or still undecided, which affects the documentation your team needs to collect on site. |
How Cliont scores flood damage restoration leads
Every answer is weighted automatically — no manual review required.
Value signals
- Single room
- Multiple rooms
- Entire floor or level
- Whole property
- Water Still Actively Entering: yes
- Property Owner Or Authorized: yes
Urgency signals
- Natural flooding/storm
- Roof or window leak
- Water Still Actively Entering
See the lead your team receives
Flood Damage Restoration Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for flood damage restoration workflows
| Cliont capability | Flood Damage Restoration application |
|---|---|
| Conditional flagging | A caller who selects sewage backup as the flood source can be flagged for contamination handling before the lead reaches your CRM. |
| Weighted scoring | Flooded area size and active-water status are the two highest-weighted questions in this catalog, so a whole-property flood with water still entering surfaces automatically as high priority. |
| Authorization check | The owner-or-authorized question is weighted so leads without authority to arrange restoration, such as a tenant reporting flooding at a rental, are flagged before a crew gets scheduled. |
| CRM routing with claim data | Qualified leads route to your CRM with insurance claim status attached, so filed claims, planned filings, and no-claim jobs can be triaged separately. |
Common flood damage restoration lead scenarios
Storm flooding still rising
Natural flooding with water actively entering a whole property is the highest-urgency combination in the catalog, and the intake pushes it straight to the top of the queue.
Contained pipe failure, single room
A pipe or appliance failure limited to one room, with water no longer active, scores lower on both value and urgency signals than a spreading flood, letting you schedule rather than rush.
Sewage backup at a rental
Sewage backup as the source combined with a rental property and an authorization question flags whether the caller is the owner or a tenant who can't approve the job.
Week-old flood, insurance unclear
Flooding reported over a week ago with an unsure insurance claim status changes what documentation your team collects on site compared to a same-day, claim-filed loss.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More water damage restoration intake templates
Flood Damage Restoration lead-intake FAQs
How does the intake handle a flood where water is still coming in?
The active-water question carries the highest yes-weight in the catalog, so a caller who confirms water is still entering or standing surfaces above one where the flooding has already stopped.
What happens if the person filling out the form isn't the property owner?
The owner-or-authorized question is weighted heavily toward yes, so a tenant or third party reporting flooding at a rental or multi-unit building gets flagged before you commit a crew to a job that can't yet be approved.
Does the intake treat sewage backup differently from a burst pipe or storm flooding?
The flood-source question captures which of the five sources applies, so sewage backup, storm flooding, roof leaks, appliance failures, and other causes each carry different implications your team can act on before arrival.
How does the size of the flooded area affect lead priority?
Area size is scored from single room up to whole property, so a lead affecting an entire floor or the whole property scores higher than one contained to a single room.
Can the form capture whether an insurance claim is already filed?
Yes, the insurance question distinguishes a filed claim, a planned filing, no claim, or an unsure caller, which helps you route the job to the right documentation and payment process.
Does the timing of the flood matter for scoring?
Yes, the intake asks whether the flooding happened today, within the last few days, or over a week ago, since older flooding carries different drying and structural-risk considerations than one reported the same day.
Turn flood damage restoration visitors into qualified jobs
Give every flood damage restoration visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.