Every sewage cleanup enquiry, scored before it hits your CRM
Ask property owners about the contamination source, affected area size, and how soon cleanup needs to start, then require photos of the damage so only qualified jobs land in your CRM.
Preview your sewage cleanup intake
Explore 6 questions from the Sewage Cleanup template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified sewage cleanup lead should tell you
Cleanup and sanitization of areas contaminated by sewage backups, septic overflow, or flooding mixed with sewage, requiring the intake to identify the contamination source, affected area size, and how urgently a crew needs to respond.
- Source Sewage Contamination
- How Large Affected Area
- Property Affected
- Property Owner Or Authorized
- Soon Cleanup Begin
- This Related Insurance Claim
The questions your team needs answered
Every sewage cleanup intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the source of the sewage contamination? | The contamination source determines both contamination severity and whether the flooding-mixed-with-sewage urgent flag applies. |
| Approximately how large is the affected area? | Affected area size is directly weighted, so multi-room jobs surface as higher priority than a small isolated spot. |
| What type of property is affected? | Segments the lead so you can route, price, and prioritize it correctly. |
| Are you the property owner or authorized to arrange this service? | Confirming the caller is the owner or authorized party carries a meaningfully lower weight when answered no, flagging leads that need verification before dispatch. |
| How soon do you need cleanup to begin? | How soon cleanup needs to start is the strongest urgency signal in the catalog, separating emergency dispatch from research-stage inquiries. |
| Is this related to an insurance claim you plan to file? | Separates real opportunities from leads that aren’t a fit yet. |
How Cliont scores sewage cleanup leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Small spot (a few square feet)
- One room
- Multiple rooms or floors
- Not sure
- Property Owner Or Authorized: yes
- Within 24 hours
Urgency signals
- Flooding that mixed with sewage
- Immediately
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Sewage Cleanup Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for sewage cleanup workflows
| Cliont capability | Sewage Cleanup application |
|---|---|
| Conditional urgency scoring | Automatically flags flooding-mixed-with-sewage jobs as urgent, independent of the timeline the caller selects. |
| Authorization gating | Lowers priority on leads where the caller isn't confirmed as the property owner or authorized party, prompting verification before a crew is dispatched. |
| Insurance-aware routing | Tags jobs tied to a planned insurance claim so your team can prepare the documentation those jobs typically require. |
| Area-size-based prioritization | Weights multi-room and multi-floor contamination higher than a small spot, helping dispatch decide crew size before the assessment. |
Example sewage cleanup lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Main sewer line, multiple rooms
A main sewer backup affecting multiple rooms scores as high-value and urgent, so the intake flags it for immediate dispatch rather than a scheduled assessment.
Flooding mixed with sewage
This contamination source is flagged urgent by the intake regardless of the stated timeline, since floodwater mixed with sewage carries added contamination and safety risk.
Tenant calling on landlord's behalf
When the person completing the intake isn't confirmed as the property owner or authorized decision-maker, the lower authorization weight signals your team to verify before rolling a crew.
Insurance claim in progress
A property owner planning to file a claim gets routed with documentation needs flagged, since insurance-related jobs typically require more thorough photo and scope records.
Small spot, just researching
A small affected area paired with 'just researching options' scores lower on urgency, letting your team follow up without treating it as an emergency dispatch.
Connect Cliont to your workflow
Connect your CRM
HubSpot, HighLevel, monday.com
Connect your legal software
Lawmatics, MyCase, Clio Manage and Clio Grow
Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More water damage restoration intake templates
Sewage Cleanup lead-intake FAQs
How does the intake treat flooding that mixed with sewage differently from a toilet backup?
Flooding mixed with sewage is tagged as an urgent contamination source in the intake, so it gets flagged for faster response even if the caller selects a less immediate timeline.
What happens if the person submitting the form isn't the property owner?
The authorization question carries a lower weight when the answer is no, so those leads score lower and can be routed for verification before you commit a crew to the site.
Does the intake account for insurance claims?
Yes, the intake asks whether the job is tied to an insurance claim, which helps your team anticipate documentation and scope requirements before the assessment.
How does affected area size change how a lead is scored?
Multiple rooms or floors score highest, followed by a single room, with small spots and unsure answers scoring lower, giving your team a quick read on job size before contacting the caller.
Can the intake tell the difference between a septic overflow and a sewer line backup?
Yes, the contamination source question separates backed-up toilets or drains, main sewer line backups, septic overflow, and flooding mixed with sewage as distinct options.
Does the intake handle commercial or multi-unit properties differently from a single-family home?
The property type question distinguishes residential, rental, commercial, and multi-unit buildings, so your team can see at a glance whether a job involves tenant coordination or commercial-scale scope.
Turn sewage cleanup visitors into qualified jobs
Give every sewage cleanup visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.