Know which structural drying calls are worth an assessment
Ask whether water is still actively entering the property, what category it is, and how long materials have been wet before you commit a crew. Require photos of the affected flooring, walls, or subfloor so your team already knows the scope before the assessment.
The exact intake your structural drying leads complete
This is the real 6-question guided intake for Structural Drying — the same flow your customers finish before you ever pick up the phone.
What a qualified structural drying lead should tell you
Drying of wet building materials, framing, and finishes after a water event to arrest ongoing damage and prevent mold, qualified by water source, how long materials have been wet, and which structural elements are affected.
- Water Actively Entering Property
- Source Water
- Long Has Affected Area
- Areas Or Materials Affected
- Have Authority Approve Drying
- There Active Insurance Claim
The questions your team needs answered
Every structural drying intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is water currently actively entering the property? | Active water intrusion means the source needs to be stopped before drying can even begin, making this the clearest urgency signal in the intake. |
| What is the source of the water? | Water category determines contamination risk, PPE needs, and whether the job may need to be handed to a sewage-cleanup specialist instead. |
| How long has the affected area been wet? | How long materials have been wet drives mold-growth risk and how aggressively drying equipment needs to be deployed. |
| Which areas or materials are affected? | Segments the lead so you can route, price, and prioritize it correctly. |
| Do you have authority to approve drying work at this property? | Without someone able to approve the work on site, an assessment risks being scheduled with no path to a signed job. |
| Is there an active insurance claim for this water damage? | Insurance claim status tells your team whether documentation and adjuster coordination will be part of the job before the first call. |
How Cliont scores structural drying leads
Every answer is weighted automatically — no manual review required.
Value signals
- Water Actively Entering Property: yes
- Under 24 hours
- 1-3 days
- More than 3 days
- Not sure
- Have Authority Approve Drying: yes
Urgency signals
- Water Actively Entering Property
- Clean water (pipe, appliance)
- Gray water (washer, sump)
- Black water (sewage, flood)
- Subfloor or structural framing
See the lead your team receives
Structural Drying Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for structural drying workflows
| Cliont capability | Structural Drying application |
|---|---|
| Conditional scoring logic | A black or gray water answer combined with subfloor or framing damage automatically raises the urgency flag, even if the property has been wet for several days. |
| Authority verification | The intake checks decision-making authority up front, so your team isn't scheduling an assessment with someone who can't sign off on drying work. |
| Structured photo capture | Photos of affected flooring, walls, ceilings, or crawlspace are collected before dispatch so your crew can gauge material type and scope ahead of the visit. |
| CRM routing with claim context | Leads are tagged with insurance claim status (filed, planning to file, no claim) when they land in your CRM, so intake or estimating teams know the payment path immediately. |
Common structural drying lead scenarios
Active leak, clean water, under 24 hours
Water is still entering from a supply line and the area has been wet less than a day — the intake flags this as time-sensitive with manageable category, pushing it to the top of the queue.
Black water, more than 3 days wet
Sewage or flood contamination combined with prolonged exposure raises both health-risk and structural concerns, so the lead is marked urgent even though it's past the fastest response window.
Tenant fills out the form, not owner
The person answering can't approve drying work at the property, so the intake surfaces this before your team schedules an assessment nobody can authorize.
Insurance claim already filed
A property owner with an open claim and known water source (gray water, washer overflow) signals a job with defined scope and a paying path, worth prioritizing over unclear or unfiled cases.
Owner unsure how long it's been wet
Uncertainty on duration and source lowers confidence in urgency scoring, so the lead still routes to your CRM but flagged for a callback to confirm timeline before dispatch.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More water damage restoration intake templates
Structural Drying lead-intake FAQs
How does the intake treat leads where water is still actively entering the property?
Active intrusion is one of the highest-weighted signals in the catalog, so a 'yes' answer pushes the lead toward urgent handling regardless of how the other questions are answered.
Does the water source (clean, gray, black) change how the lead is scored?
Yes — black and gray water sources are flagged as urgent signals because they carry higher contamination and structural risk than a clean-water pipe or appliance leak, even at the same duration.
What happens if the person submitting the form can't approve drying work?
Lack of authority to approve work is one of the strongest lower-priority signals in the catalog, so those leads still reach your CRM but are marked to confirm decision-maker access before scheduling an assessment.
How does insurance claim status affect the lead?
The intake records whether a claim is already filed, being planned, or not applicable, giving your team context on paperwork and payment path before the first conversation.
What if the property owner doesn't know how long the area has been wet?
'Not sure' is a valid answer on the duration question and still contributes to scoring, so the lead isn't discarded — it's routed with a note to verify timeline during outreach.
How does this intake differ from your burst pipe cleanup or flood damage restoration forms?
Structural drying intake focuses on drying-specific factors — active intrusion, water category, and which structural materials (flooring, subfloor, framing) are affected — rather than extraction volume or rebuild scope covered by sibling subservices like Emergency Water Extraction or Water Damage Rebuild.
Turn structural drying visitors into qualified jobs
Give every structural drying visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.