Know which clogged drain leads are worth an estimate
Homeowners tell you which drain is clogged, how severe it is, and whether water's backing up right now, plus upload photos of the affected fixture, so you know the scope before a truck leaves the shop.
Preview your clogged drain repair intake
Explore 6 questions from the Clogged Drain Repair template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified clogged drain repair lead should tell you
Diagnosis and clearing of a blocked drain in a specific fixture — sink, tub, shower, floor drain, or the main line — ranging from a slow trickle to a full backup.
- Drain Or Fixture Clogged
- Water Backing Up Or
- Severe Clog
- Own This Property Or
- Already Tried Clear Clog
- Soon This Fixed
The questions your team needs answered
Every clogged drain repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Which drain or fixture is clogged? | Knowing whether the clog is in a single fixture like a kitchen sink or the main sewer line tells the dispatcher what equipment and expertise to bring. |
| Is water backing up or overflowing right now? | A 'yes' here carries the highest weight in the catalog, marking an active backup as an emergency that needs same-day dispatch. |
| How severe is the clog? | This severity answer separates a slow single-fixture drain from a multiple-drain blockage, which usually points to a deeper line issue and a higher-value job. |
| Do you own this property or manage it on behalf of the owner? | Confirming ownership, weighted higher than a non-owner answer, flags tenant or manager submissions that may need sign-off before work starts. |
| Have you already tried to clear the clog yourself? | Knowing what the homeowner already tried tells the technician whether to expect a simple clear or a clog that's resisted basic DIY methods. |
| How soon do you need this fixed? | Timeline weights range from 10 for emergencies down to 2 for browsing, letting the schedule prioritize same-day fixes over exploratory quotes. |
How Cliont scores clogged drain repair leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Water Backing Up Or: yes
- Drains slowly
- Completely blocked
- Multiple drains affected
- Comes and goes
- Own This Property Or: yes
Urgency signals
- Water Backing Up Or
- Emergency, needed immediately
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Clogged Drain Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for clogged drain repair workflows
| Cliont capability | Clogged Drain Repair application |
|---|---|
| Real-time urgency scoring | Weighs an active water backup (yes_weight 9) far above 'just exploring options' (weight 2), so emergency clogs surface ahead of browsing inquiries in your CRM. |
| Ownership verification field | Separates owner-occupied submissions from tenant or manager reports, flagging the lower-weighted non-owner answers for a quick authorization check before scheduling. |
| Photo and video upload widget | Collects visual evidence of the backup or affected drain before dispatch, cutting down on trips to jobs that turn out to be a five-minute plunger fix. |
| Multi-choice severity scoring | Distinguishes a single slow drain from multiple drains affected, so your team can tell a routine clog apart from a possible main line issue at a glance. |
| Direct CRM routing | Sends each scored clogged-drain lead — with severity, urgency, and ownership already captured — straight into your CRM instead of a shared inbox someone has to triage manually. |
Example clogged drain repair lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Active backup across multiple drains
Water is backing up right now and more than one drain is affected — both carry high weights, so the lead is flagged for same-day dispatch instead of a routine callback.
Slow drain, just exploring options
The homeowner reports a slow drain and selects 'just exploring options' for timeline — a lower-urgency combination that's better suited to a scheduled estimate than an emergency slot.
Tenant reporting on landlord's behalf
The submitter says they don't own the property, which carries a lower weight than an owner-occupier, prompting a follow-up to confirm who authorizes the work and pays the invoice.
Already snaked it themselves
The homeowner tried a drain snake or auger before submitting, and the clog keeps coming back — useful context for a technician expecting a clog that's resisted basic DIY tools.
Not sure if it's the main line
The customer isn't certain which fixture is affected but notes multiple drains are backing up — a pattern that often points to a main sewer line issue rather than a single-fixture clog.
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- AI-powered voice bot
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- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Clogged Drain Repair lead-intake FAQs
How does the intake flag an emergency versus a routine clog?
The 'is water backing up right now' answer carries the highest weight in the catalog when marked yes, and the timeline question separates 'emergency, needed immediately' from 'just exploring options.' Together they push active backups to the top of your CRM queue.
Can this intake tell a simple clog from a bigger sewer line problem?
When a homeowner reports multiple drains affected or selects the main sewer line as the fixture involved, that combination signals a whole-system issue rather than a single blocked sink, so you can plan for the right equipment before you arrive.
Does it matter if the homeowner already tried to clear it themselves?
Yes — the intake records whether they used a plunger, a chemical cleaner, a drain snake, or hired someone before, giving your technician a head start on what's already been ruled out.
How do you handle leads from tenants instead of owners?
The ownership question carries a lower weight for a 'no' answer, so tenant or property-manager submissions are still captured but flagged for a quick check on who approves the estimate and payment.
What if someone says the clog 'comes and goes'?
Intermittent clogs are scored differently from a complete blockage, since they often need diagnostic time rather than an emergency dispatch, and that distinction shows up in the lead's priority in your CRM.
What photos should we ask homeowners to upload?
A photo or short video of the backed-up drain, standing water, or slow flow gives your team a visual read on severity before anyone drives out to look at it in person.
Turn clogged drain repair visitors into qualified jobs
Give every clogged drain repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.