Know which pipe repair leads are worth an estimate visit
Every homeowner enquiry captures pipe condition, location, and whether the water supply has already been shut off, plus photos of the damage, so plumbing professionals can see the full picture before dispatching a truck.
The exact intake your pipe repair leads complete
This is the real 5-question guided intake for Pipe Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified pipe repair lead should tell you
Repair of a leaking, corroded, cracked, or burst pipe in a residential or rental property, ranging from a slow drip under a fixture to a fully broken line causing active water damage.
- Current Condition Pipe Issue
- Affected Pipe Located
- Water Supply Shut Off
- Property Owner Or Authorized
- Property This Repair
The questions your team needs answered
Every pipe repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the current condition of the pipe issue? | The severity answer separates a fully broken pipe or active leak from cosmetic damage or a vague 'not sure,' which drives most of the lead's priority score. |
| Where is the affected pipe located? | Location tells the plumber whether the job needs wall or ceiling access, crawlspace work, or a simple under-sink fix before they ever see the property. |
| Is the water supply currently shut off to stop further damage? | Whether the water is already shut off indicates how much active damage risk exists right now, independent of how bad the underlying pipe problem is. |
| Are you the property owner or authorized to approve this repair? | Confirming the submitter can actually approve the repair filters out leads, like some tenants, that will stall on landlord sign-off before work can be scheduled. |
| What type of property is this repair for? | Property type distinguishes single-family homes from rentals or commercial buildings, which affects access, permissions, and whether the lead belongs on a different service line. |
How Cliont scores pipe repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Recurring problem in same area
- Not sure
- Property Owner Or Authorized: yes
Urgency signals
- Active leak or dripping
- Burst or fully broken pipe
- Visible damage but no leak yet
See the lead your team receives
Pipe Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for pipe repair workflows
| Cliont capability | Pipe Repair application |
|---|---|
| Photo and video upload | Homeowners submit photos of the leak or damaged pipe section so you can judge severity and access before committing to a drive-out. |
| Conditional guidance | When a homeowner indicates the water supply isn't shut off, the intake can surface shut-off guidance immediately while the lead is still being scored. |
| Lead scoring by answer weight | Burst or fully broken pipes and active leaks score higher than visible damage with no leak, so dispatch can prioritize the true emergencies in a busy queue. |
| Authorization flagging | Leads where the submitter isn't the property owner are marked distinctly, which is most relevant for multi-unit rentals and condos where approval steps can slow down scheduling. |
Common pipe repair lead scenarios
Active leak, water still running
Homeowner reports a dripping pipe under a sink and hasn't shut off the supply yet, which the intake flags as high-priority alongside instructions to close the valve.
Burst pipe behind a wall
A fully broken pipe inside a wall or ceiling scores at the top of the range, and the location answer lets the plumber plan for wall access before the visit.
Recurring leak, same spot
A pipe issue that keeps reappearing in the same area signals a deeper problem, prompting a different conversation than a first-time drip even though both score as high-value.
Tenant requesting repair
Someone fills out the intake for a multi-unit rental but isn't the property owner, which the authorization question surfaces so office staff can confirm approval before scheduling.
Visible damage, no active leak
A homeowner notices corrosion or staining but no current dripping, giving the plumber a lower-urgency but still real job to quote before it becomes an emergency.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Pipe Repair lead-intake FAQs
How does the intake tell a burst pipe apart from a minor drip?
The condition question separates a burst or fully broken pipe, an active leak, visible damage with no leak yet, and a recurring problem, and each option carries a different weight so the more severe answers surface first.
Why does the form ask if the water supply is shut off?
Knowing whether the homeowner has already stopped the water tells the plumber how much active damage risk exists right now, separate from how the underlying pipe issue is classified.
What happens when a tenant fills out the intake instead of the owner?
The authorization question flags leads where the person completing the form isn't the owner, which matters most for multi-unit rentals or condos where landlord sign-off is often required before work can start.
Does the intake tell me where the pipe is before I quote?
Yes, the location answer distinguishes under a sink, inside a wall or ceiling, basement or crawlspace, and outdoor lines, so you know roughly what access and tools the job needs before you drive out.
How are commercial building leads handled differently?
The property type question flags commercial buildings separately from single-family homes and rentals, which is useful if you route those enquiries to a different service line like Commercial Plumbing.
What if the homeowner selects 'not sure' about the pipe condition?
It still counts as a qualifying answer, just with a lower weight than a confirmed leak or burst pipe, so those leads reach your CRM but are ranked below clearer emergencies.
Turn pipe repair visitors into qualified jobs
Give every pipe repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.