Commercial plumbing intake that captures property type and approval
Homeowners and property managers submit the property type, the plumbing issue, and their timeline before you ever pick up the phone, with photos of the affected area attached automatically. Cliont scores each commercial plumbing enquiry so you can prioritize an active leak over an exploratory remodel call.
The exact intake your commercial plumbing leads complete
This is the real 6-question guided intake for Commercial Plumbing — the same flow your customers finish before you ever pick up the phone.
What a qualified commercial plumbing lead should tell you
Plumbing installation, repair, and maintenance work performed at commercial properties such as offices, retail spaces, multi-unit buildings, or industrial facilities, where the intake needs to establish the property type, the actual issue, and who has authority to approve the work.
- Property Plumbing Service
- Best Describes Plumbing Issue
- Property Owner, Manager, Or
- This Plumbing Work Completed
- Property Service After Regular
- How Large Property Or
The questions your team needs answered
Every commercial plumbing intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs plumbing service? | Property type determines the equipment, code requirements, and crew size needed, so it shapes how the job gets staffed before anyone visits the site. |
| What best describes the plumbing issue or project? | This answer separates urgent problems like a leak or failed water heater from lower-pressure work like a remodel or fixture install. |
| Are you the property owner, manager, or authorized to approve this work? | The weight gap between yes and no means an unauthorized requester scores far lower, prompting a verification step before scheduling. |
| When do you need this plumbing work completed? | Timeline carries the strongest weighting in this catalog, driving whether a lead gets same-day dispatch or a scheduled follow-up. |
| Does the property require service after regular business hours? | Knowing after-hours needs upfront lets you quote overtime rates or assign an on-call tech instead of finding out mid-call. |
| Approximately how large is the property or space needing service? | Property size gives a rough sense of job scope, useful for estimating crew and time before the site visit. |
How Cliont scores commercial plumbing leads
Every answer is weighted automatically — no manual review required.
Value signals
- Property Owner, Manager, Or: yes
- Within this week
- Within this month
- Still planning, no fixed timeline
Urgency signals
- Leak or pipe repair
- Water heater service
- Immediately, this is an emergency
See the lead your team receives
Commercial Plumbing Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for commercial plumbing workflows
| Cliont capability | Commercial Plumbing application |
|---|---|
| Urgency-based routing | An answer of 'Immediately, this is an emergency' on the timeline question, combined with an urgent issue like a leak or water heater failure, triggers priority alerting instead of sitting in a standard queue. |
| Authority verification | When the approval-authority question comes back 'No,' the lead is scored lower so you can loop in the actual decision-maker before committing crew time. |
| Job-scope profiling | Property type and property size answers are combined so you can staff and quote a 10,000+ sq ft industrial job differently from a small retail fixture repair. |
| After-hours flagging | The after-hours service question routes qualifying leads to whoever handles emergency or overtime scheduling, instead of a next-business-day callback list. |
Common commercial plumbing lead scenarios
Emergency leak at a retail property
A restaurant manager reports an active leak and needs it fixed immediately, including after-hours service. The intake flags this as urgent from the issue type and timeline answers, so it can jump the queue.
Tenant reports issue, not authorized
Someone working in a leased office submits a request but isn't the owner or property manager. The lower approval-authority weight tells you to confirm decision-making authority before you schedule a visit.
Property manager planning a remodel
A manager with approval authority is scoping new construction plumbing for a mixed-use building but has no fixed start date. This still qualifies as a real opportunity, just one to nurture rather than dispatch same-day.
Large facility water heater failure
An industrial site over 10,000 sq ft reports a failed water heater and needs service within the week. The property size and issue type together signal a bigger job worth prioritizing over a routine fixture swap.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Commercial Plumbing lead-intake FAQs
How does the intake decide which commercial leads need a same-day response?
The timeline question carries the heaviest weight in scoring, so an answer of immediate or within-this-week pushes the lead to the top of your queue, while still-planning enquiries score lower and can wait for a scheduled callback.
Can the intake tell me if the person requesting work is actually allowed to approve it?
Yes. The intake asks directly whether the requester is the property owner, manager, or otherwise authorized, and that answer is weighted so tenant-submitted requests without approval authority are flagged for follow-up rather than scheduled outright.
Does the intake capture whether the job needs after-hours service?
It asks whether the property requires service outside regular business hours, so you know before you call back whether to quote after-hours rates or line up an on-call technician.
What happens if the caller doesn't know what's actually wrong?
The issue question includes a 'Not sure' option, so those leads still come through with property type and timeline attached instead of being lost, and you can use the callback to diagnose the problem.
How does property size factor into how a lead is handled?
Property size (under 2,000 sq ft, up to 10,000, or larger) helps you gauge job scope before the estimate visit, so a leak in a small retail unit and a leak in a large warehouse don't get treated the same way.
Does the intake differentiate between an office, a restaurant, and a warehouse?
Yes, property type is a required question with distinct options for office, retail/restaurant, multi-unit or mixed-use, and industrial or warehouse, since each carries different code and equipment considerations.
Turn commercial plumbing visitors into qualified jobs
Give every commercial plumbing visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.