Emergency plumbing intake that captures active flooding up front
Homeowners answer questions about active leaks, water shutoff status, and how soon they need help, then upload photos of the damage so your team can see the real severity before dispatching a truck.
The exact intake your emergency plumbing leads complete
This is the real 6-question guided intake for Emergency Plumbing — the same flow your customers finish before you ever pick up the phone.
What a qualified emergency plumbing lead should tell you
Urgent plumbing intake for active leaks, burst pipes, no water supply, or sudden fixture failures where the homeowner needs to know if water is actively flowing and how fast a plumber can respond.
- Water Actively Leaking, Flooding,
- Best Describes Plumbing Problem
- Been Able Shut Off
- Soon Plumber Arrive
- Authorized Approve Repair Work
- There Any Visible Water
The questions your team needs answered
Every emergency plumbing intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is water actively leaking, flooding, or spraying right now? | An active leak or spray means the job can't wait, and this answer alone carries the highest weight in the score. |
| Which best describes the plumbing problem? | The specific problem type (burst pipe vs. slow fixture leak) helps route the job to the right technician and equipment before dispatch. |
| Have you been able to shut off the water supply to the affected area? | Knowing whether water is contained or still running tells the crew how urgent the drive time really is, independent of the stated timeframe. |
| How soon do you need a plumber to arrive? | Arrival urgency is a direct scoring input, separating same-hour emergencies from leads that can wait a few days. |
| Are you authorized to approve repair work and related costs for this property? | A caller who can't approve repair costs, like a tenant, needs a different follow-up path even if the plumbing issue itself is urgent. |
| Is there any visible water damage to floors, walls, or ceilings? | Visible damage to floors, walls, or ceilings signals a job with higher repair value beyond just stopping the leak. |
How Cliont scores emergency plumbing leads
Every answer is weighted automatically — no manual review required.
Value signals
- Water Actively Leaking, Flooding,: yes
- Today
- Within a few days
- Not sure
- Authorized Approve Repair Work: yes
Urgency signals
- Water Actively Leaking, Flooding,
- Burst or broken pipe
- Water heater issue
- Leaking faucet, toilet, or fixture
- No water supply
See the lead your team receives
Emergency Plumbing Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for emergency plumbing workflows
| Cliont capability | Emergency Plumbing application |
|---|---|
| Real-time lead scoring | Combines the active-leak answer with arrival urgency and authorization status to rank a burst pipe with an authorized approver above a slow leak with an unauthorized caller. |
| Video and photo widget | Lets homeowners submit a photo or short clip of the burst pipe, shutoff valve, or ceiling damage before your team commits to a truck. |
| Conditional branching | Adjusts follow-up context based on the selected problem type, so a water heater issue and a clogged drain don't collect the same irrelevant detail. |
| Automated routing to CRM | Sends jobs with active flooding and same-hour urgency straight to dispatch while lower-urgency fixture leaks route to standard scheduling. |
Common emergency plumbing lead scenarios
Burst pipe, water still running
Water is actively leaking and the homeowner hasn't shut off supply, needs a plumber within the hour, and is authorized to approve repairs on the spot.
Slow faucet leak, no rush
The homeowner selects a leaking fixture, confirms no visible damage, and picks 'within a few days,' so the intake scores it lower than an active flood.
Water heater failure, tenant caller
A no-hot-water issue comes in but the caller isn't authorized to approve costs, flagging it for a callback to the property owner before scheduling.
Sewer backup with ceiling damage
Clogged drain with visible water damage on the ceiling and the homeowner unable to shut off the affected line, pushing urgency and value signals high together.
No water, cause unclear
Homeowner reports no water supply but marks 'not sure' on timing and no visible damage, giving the team enough detail to triage without an immediate dispatch.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Emergency Plumbing lead-intake FAQs
How does the intake tell an active flood apart from a slow drip?
The first question asks directly whether water is actively leaking, flooding, or spraying, and that answer carries the heaviest weight in the score, so a true active leak surfaces well above a slow faucet drip.
Can the intake catch callers who aren't authorized to approve the repair?
Yes, the authorization question is scored separately, so a caller who can't approve costs (like a tenant) is flagged even if the plumbing issue itself looks urgent.
Does the form change based on the type of plumbing problem?
The problem-type question (burst pipe, clogged drain, water heater, fixture leak, no water, or other) lets you see the category immediately, and it's one of the signals tied to urgency scoring alongside the active-leak and no-water answers.
What if the homeowner already shut off the water?
That's captured as its own yes/no question, giving your team a clear signal of whether the site is contained or still actively losing water when they arrive.
How is this different from your drain cleaning or water leak repair intake?
Emergency plumbing is built around immediate response signals like active flooding and arrival timeframe, while siblings like Drain Cleaning or Water Leak Repair focus on scheduled diagnostics rather than urgent triage.
What happens with a 'not sure' answer on arrival time?
It's still scored, just lower than 'immediately' or 'today,' so those leads land in your CRM for follow-up rather than getting treated as a same-hour dispatch.
Turn emergency plumbing visitors into qualified jobs
Give every emergency plumbing visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.