Sump pump intake that asks what your team actually needs to know
Ask homeowners whether their pump is currently failing, where it's located (basement, crawl space, or outdoor pit), and whether it has battery backup, then send scored, photo-backed leads straight to your CRM instead of guessing over the phone.
The exact intake your sump pump service leads complete
This is the real 6-question guided intake for Sump Pump Service — the same flow your customers finish before you ever pick up the phone.
What a qualified sump pump service lead should tell you
Installation, repair, replacement, or routine maintenance of a sump pump, qualified by whether the pump is currently failing, its location, and whether backup power is already in place.
- Sump Pump
- Sump Pump Failing Or
- Sump Pump Located
- Property Owner Or Authorized
- Property This
- Pump Have Backup Power
The questions your team needs answered
Every sump pump service intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What do you need for your sump pump? | The type of work requested separates a full new installation or replacement from a smaller repair or inspection call, which affects both scheduling and estimate scope. |
| Is your sump pump currently failing or not running at all? | Whether the pump is currently failing carries the highest weight in the catalog because it signals active flood risk versus a scheduled maintenance visit. |
| Where is the sump pump located? | Segments the lead so you can route, price, and prioritize it correctly. |
| Are you the property owner or authorized to approve this work? | Confirming the requester can approve the work before dispatch prevents a wasted visit to a tenant or unauthorized caller who can't sign off on the job. |
| What type of property is this for? | Multi-family and commercial properties often require different access coordination or equipment sizing than a single-family home. |
| Does the pump have a backup power source or battery backup? | Knowing upfront whether a battery backup already exists lets your team flag an upsell opportunity or a gap in flood protection before the estimate. |
How Cliont scores sump pump service leads
Every answer is weighted automatically — no manual review required.
Value signals
- New installation
- Repair an existing pump
- Replace an old pump
- Routine maintenance or inspection
- Not sure
- Sump Pump Failing Or: yes
See the lead your team receives
Sump Pump Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for sump pump service workflows
| Cliont capability | Sump Pump Service application |
|---|---|
| Weighted lead scoring | An active pump failure scores meaningfully higher than a routine maintenance request, so dispatch can prioritize which sump pump calls get a same-day response. |
| Photo and video capture | Homeowners upload images of the pit, pump, and discharge line before the estimate, giving your plumber a look at the setup before driving out. |
| Conditional routing | Answers on property type and authorization to approve work let you route multi-family or commercial sump pump requests to a different follow-up path than owner-occupied single-family jobs. |
| CRM delivery | Qualified sump pump leads land in your CRM with pump location, failure status, and backup power details already attached, so the estimate visit starts with context instead of a cold call. |
Common sump pump service lead scenarios
Pump dead during a storm
Homeowner reports the pump isn't running at all in a basement pit during heavy rain, an answer weighted highest in the catalog. The intake flags this for immediate dispatch rather than a routine callback.
Seasonal maintenance check
Pump is still running fine but the homeowner wants a routine inspection before the wet season, with an existing battery backup already in place. This routes as a schedulable estimate rather than an emergency.
Tenant calling on landlord's behalf
A renter in a multi-family property answers no to being authorized to approve the work. The intake captures this so your team can follow up with the property owner before booking anything.
New crawl space install, no backup
Homeowner is getting a new sump pump installed in a crawl space and currently has no backup power source. This surfaces both the install request and a natural upsell conversation for a battery backup.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Sump Pump Service lead-intake FAQs
How does the intake tell a real emergency apart from a routine request?
The catalog asks directly whether the pump is currently failing or not running at all, which carries the highest weight in the scoring model. A homeowner requesting routine maintenance or inspection is captured separately and scored lower on urgency, so your dispatcher can see the difference at a glance.
What happens if the homeowner doesn't know whether they need a repair or a replacement?
The catalog includes a 'Not sure' option for what they need, so the lead is still captured and scored rather than abandoned. Your team can use the pump status and location details to make that call during the estimate.
Does the intake check if the person filling out the form can actually approve the work?
Yes, one question directly confirms whether the requester is the property owner or authorized to approve the job. This helps you avoid driving out to a job that a tenant or unauthorized party requested.
Can it flag rental or commercial properties differently from a single-family home?
Yes, the property type question distinguishes single-family homes, multi-family or rental properties, and commercial buildings. That distinction can change who your team needs to coordinate with before scheduling.
Does backup power come up in the intake, or is that only discussed on-site?
It's asked directly, since the catalog includes a question on whether the pump already has a backup power source or battery backup. That answer is available to your team before the estimate, which can shape the conversation and any add-on quote.
Can I use this same intake for other plumbing services we offer?
Cliont supports separate qualification catalogs per subservice, so sump pump service runs alongside intakes for services like water leak repair, drain cleaning, or water heater repair without mixing up the questions.
Turn sump pump service visitors into qualified jobs
Give every sump pump service visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.