Know which water leak leads are worth an estimate visit
Homeowners describe where the leak is, how severe it is, and whether the water supply is already shut off, then upload photos of the damage so your team can see exactly what's waiting before dispatching a technician.
Preview your water leak repair intake
Explore 6 questions from the Water Leak Repair template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified water leak repair lead should tell you
Diagnosis and repair of a leaking pipe, fixture, or connection inside or around a property, where the intake needs to establish leak location, severity, and whether water has already been shut off.
- Have Active Water Leak
- Leak Located
- Severe Leak Right Now
- Shut Off Water Supply
- Property Affected
- Authorized Approve Repair Work
The questions your team needs answered
Every water leak repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Do you currently have an active water leak? | An active leak is the single strongest urgency signal, distinguishing a same-day dispatch from a standard estimate request. |
| Where is the leak located? | Segments the lead so you can route, price, and prioritize it correctly. |
| How severe is the leak right now? | Severity ranges from actively flooding to a suspected-but-unseen leak, letting the score reflect how much active damage risk is happening right now. |
| Have you shut off the water supply to the affected area? | Whether the water supply is already shut off tells your team how much active damage risk exists before anyone arrives on site. |
| What type of property is affected? | Property type separates single-family jobs from rentals or commercial buildings, which typically carry different access rules and job value. |
| Are you authorized to approve repair work on this property? | A submitter who can't approve repair work needs a landlord or decision-maker confirmed before any quote or schedule is finalized. |
How Cliont scores water leak repair leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Have Active Water Leak: yes
- Steady dripping or pooling
- Occasional dampness or stain
- Suspected but not visibly seen
- Authorized Approve Repair Work: yes
Urgency signals
- Have Active Water Leak
- Actively flooding or spraying
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Water Leak Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for water leak repair workflows
| Cliont capability | Water Leak Repair application |
|---|---|
| Conditional urgency scoring | An active leak paired with an actively-flooding severity answer pushes the lead to the top of the queue instead of sitting with standard estimate requests. |
| Location-aware qualification | Leak location answers (under a sink, ceiling/wall, basement, outdoor pipe) let the intake surface the likely access and tooling needs before a technician is assigned. |
| Authorization check | The approval-authority question flags tenant or non-owner submissions so your office can confirm decision-making authority before quoting or scheduling repair work. |
| Photo capture on submission | Leak and damage photos are collected alongside the shut-off status answer, giving your team a visual read on severity before they call back. |
Example water leak repair lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Active flooding, water still running
The homeowner reports an active leak that's spraying or flooding and hasn't shut off the supply yet, which the intake flags as top priority for same-day routing.
Slow drip, low visible damage
A suspected leak with only occasional dampness or a stain scores lower on urgency, letting the office schedule it as a standard estimate rather than an emergency dispatch.
Tenant reporting a landlord's leak
A renter fills out the form for a leak in a property they don't own, and the authorization question flags that repair approval needs to come from the property owner before scheduling.
Leak behind a wall or ceiling
The reported location is a ceiling or wall rather than an easily accessed fixture, signaling the crew may need moisture detection tools rather than a basic wrench-and-parts visit.
Multi-unit or commercial property leak
The property type answer identifies a rental or commercial building, which typically carries higher job value and different access or scheduling logistics than a single-family home.
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Unlimited intake forms and leads for your growing business.
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- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More plumbing intake templates
Water Leak Repair lead-intake FAQs
How does the intake tell an emergency flood apart from a minor drip?
The severity question separates active flooding or spraying from steady dripping, occasional dampness, or a suspected leak that hasn't been seen, and that answer drives the urgency score your team sees first.
What happens if the person submitting the form can't approve the repair?
The intake asks directly whether the submitter is authorized to approve work on the property, so a tenant or non-owner submission is flagged for follow-up with the actual decision-maker before you schedule.
Does the form tell homeowners to shut off their water before a plumber arrives?
The intake asks whether the water supply to the affected area has already been shut off, which helps your team gauge how much active damage risk exists on the way there.
Can the intake distinguish a leak under a sink from one in a wall or basement?
Yes, the leak location question separates fixture leaks from ceiling, wall, basement, foundation, outdoor, and appliance leaks, letting you match the right technician and equipment before the visit.
How are rental or commercial property leaks routed differently?
The property type question identifies single-family, multi-unit, managed rental, or commercial properties, which helps your team anticipate different access, billing, or scheduling requirements than a standard homeowner visit.
Does Cliont's intake give homeowners emergency shut-off instructions?
No, the intake collects information to qualify and route the lead to your CRM; it doesn't provide plumbing or emergency guidance to the homeowner.
Turn water leak repair visitors into qualified jobs
Give every water leak repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.