Floor repair intake that asks what your team actually needs to know
Homeowners tell you the flooring type, the damage description, and how soon it needs fixing, with photos of the damaged area attached automatically, so you know if it's a patch job or a bigger repair before you call back.
The exact intake your floor repair leads complete
This is the real 6-question guided intake for Floor Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified floor repair lead should tell you
Repair of a specific damaged, worn, or unstable area of an existing floor — scratches, cracks, water damage, squeaking, or lifting sections — rather than a full floor replacement.
- Flooring Repair
- Best Describes Damage Floor
- How Large Damaged Area
- Property Occupied
- Property Owner Or Authorized
- Soon This Repair Done
The questions your team needs answered
Every floor repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of flooring needs repair? | Flooring type helps you match the right crew or materials to the job before the estimate visit. |
| What best describes the damage to the floor? | The damage description carries the widest weight range in the catalog, separating cosmetic scratches from water damage or structural lifting that needs faster attention. |
| Approximately how large is the damaged area? | Damage area size gives a sense of job scope — a single spot versus multiple rooms — before you quote or schedule. |
| Is the property currently occupied? | Separates real opportunities from leads that aren’t a fit yet. |
| Are you the property owner or authorized to approve this repair? | Confirming ownership or authorization prevents booking an estimate for a repair the person on the form can't actually approve. |
| How soon do you need this repair done? | Timeline is the other highest-weighted field, so an urgent safety concern is distinguished from someone who's just planning ahead. |
How Cliont scores floor repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Scratches or scuffs
- Squeaking or uneven areas
- Loose or lifting sections
- Other
- Property Owner Or Authorized: yes
- Within a week
Urgency signals
- Cracked or broken pieces
- Water damage or warping
- Urgent, safety concern
See the lead your team receives
Floor Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for floor repair workflows
| Cliont capability | Floor Repair application |
|---|---|
| Weighted scoring engine | Applies the higher weights on water damage, cracked pieces, and loose sections against lower weights on scratches, so severity — not just submission order — determines lead priority. |
| Ownership/authorization check | Flags leads where the person isn't the property owner or authorized to approve the repair, preventing wasted estimates on jobs that can't be booked. |
| Damage-based photo capture | Ties the required photo upload directly to the damage description answer, giving you visual confirmation of water staining, cracks, or lifting before you drive out. |
| Timeline-triggered routing | Routes 'urgent, safety concern' responses for faster follow-up in your CRM compared to 'just planning ahead' submissions. |
Common floor repair lead scenarios
Water damage, urgent timeline
Warped boards from a leak, flagged as an urgent safety concern — the highest-weighted damage description paired with the highest-weighted timeline, so this reaches your CRM ahead of everything else.
Minor scuffs, no rush
Cosmetic scratches on a small spot with the homeowner 'just planning ahead' — a lower-scoring combination that's still worth a follow-up but doesn't need a same-day callback.
Renter, not the owner
Someone fills out the form for a property they don't own or aren't authorized to approve repairs for, which pulls the lead's score down and flags it before you schedule an estimate you can't book.
Multi-room, entire home affected
Loose or lifting sections spread across multiple rooms in an occupied home — a larger-scope repair the intake surfaces clearly through area size and damage description together.
Squeaking floor, uncertain cause
Homeowner reports squeaking or uneven areas but selects 'Not sure' on flooring type and damage size, signaling you'll need more information at the estimate rather than a fully scoped job.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More flooring intake templates
Floor Repair lead-intake FAQs
How does the intake separate a cosmetic scratch from structural damage?
The damage description question carries different weights for scratches versus cracked, warped, or lifting sections, so a water-damaged or unstable floor scores noticeably higher than surface scuffs.
What happens if the person submitting the form isn't the property owner?
The ownership/authorization question is weighted lower when the answer is no, which lowers the lead's score so you can catch it before booking an estimate the homeowner can't actually approve.
Does the intake ask what type of flooring is damaged?
Yes — homeowners select from hardwood, laminate, tile, vinyl or LVP, carpet, concrete, or not sure, which lets you see the material before you decide who to send or what tools to bring.
How is urgency captured for something like a warped or unsafe floor?
The timeline question includes an 'urgent, safety concern' option that scores highest, separate from within-a-week or just-planning-ahead responses, so genuinely urgent repairs stand out.
What photos come in with a floor repair lead?
Homeowners upload photos of the damaged area alongside their answers, giving you a visual of the damage type and scale before you contact them.
How is this different from the subfloor repair intake?
Floor repair covers surface-level damage to the visible flooring material itself; if a homeowner's issue turns out to be structural subfloor damage, that's handled by the separate subfloor repair intake in the same service category.
Turn floor repair visitors into qualified jobs
Give every floor repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.