See the moisture source before you drive to the job
Homeowners describe what's causing the subfloor damage, confirm whether moisture is still active, and share ownership and timeline details before you show up — with photos of the affected area attached to every submission.
Preview your subfloor repair intake
Explore 6 questions from the Subfloor Repair template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified subfloor repair lead should tell you
Repair or replacement of the structural wood or concrete layer beneath finished flooring, addressed when moisture, rot, sagging, or noise indicate the subfloor itself has failed rather than just the surface material.
- Causing Subfloor Issue
- Area Property Affected
- Finished Flooring Already Been
- There Active Or Ongoing
- Property Owner Or Authorized
- Soon This Repair Completed
The questions your team needs answered
Every subfloor repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is causing the subfloor issue? | The stated cause carries the widest weight spread in the catalog, separating structural risks like rot or sagging from lower-stakes triggers like pre-installation prep. |
| Which area of the property is affected? | Segments the lead so you can route, price, and prioritize it correctly. |
| Has the finished flooring already been removed from the affected area? | Knowing whether finished flooring is already removed tells you if you're quoting exposed subfloor access or need to include demo work in the estimate. |
| Is there an active or ongoing source of water or moisture affecting the area? | An active, ongoing moisture source is scored as urgent on its own since it signals a problem that will keep worsening until it's addressed, regardless of the original cause. |
| Are you the property owner or authorized to approve this repair? | This question carries the highest weight swing in the catalog because a repair approved by someone without ownership authority risks a wasted estimate visit. |
| How soon do you need this repair completed? | Timeline is tracked apart from cause and moisture status so a structurally serious but non-urgent job doesn't get scheduled the same as a true emergency. |
How Cliont scores subfloor repair leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Sagging or bouncy floor
- Visible rot or mold
- Squeaking or noise
- Preparing for new flooring installation
- Not sure
- There Active Or Ongoing: yes
Urgency signals
- Water damage or moisture
- There Active Or Ongoing
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Subfloor Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for subfloor repair workflows
| Cliont capability | Subfloor Repair application |
|---|---|
| Conditional urgency flagging | A 'yes' on the active moisture question raises the lead's priority independently of the stated cause, so a live leak under a slow-moving repair still surfaces as urgent. |
| Weighted scoring by root cause | Visible rot or mold and sagging floors carry the catalog's highest cause weights, so those leads rank above squeak-only or pre-installation prep requests without you reviewing every submission manually. |
| Authorization gating | The ownership/approval answer is scored separately from urgency and cause, letting you spot leads where the person requesting the estimate may not be able to sign off on the repair. |
| Photo capture tied to intake answers | Uploads are collected alongside the affected-area and cause selections, so a claim of rot or mold arrives with visual evidence attached instead of a description alone. |
Example subfloor repair lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Active leak still running
The intake flags an ongoing water source separately from historical damage, so you know if mitigation needs to happen before any repair estimate can even be scheduled.
Prepping for new flooring
A homeowner selects 'preparing for new flooring installation' as the cause with no urgency — a lower-pressure job you can slot in around higher-priority repairs.
Renter requesting the repair
The authorization question surfaces that the person filling out the form isn't the property owner, so you can confirm approval before committing drive time.
Basement rot, cause unclear
Visible rot or mold in a basement scores as high-value regardless of whether the homeowner knows the root cause, since structural risk outweighs certainty about the source.
Sagging floor, no rush
A sagging or bouncy floor carries real structural weight in the scoring, but a 'no set date' timeline tells you it's worth a proactive follow-up rather than an urgent dispatch.
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Choose the plan that works for your business.
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More flooring intake templates
Subfloor Repair lead-intake FAQs
How does the intake tell an active leak apart from old water damage?
The intake asks directly whether there's an active or ongoing moisture source, separate from the original cause question, so a lead with dried-out past damage doesn't get flagged the same as one with a live leak.
What happens if the homeowner already pulled up the old flooring?
The intake asks whether finished flooring has already been removed from the area, which tells you upfront whether you're walking into an exposed subfloor or need to plan removal into your estimate.
A homeowner picked 'not sure' for the cause — is that lead still worth pursuing?
Yes, 'not sure' still carries meaningful weight in the scoring because an unidentified subfloor issue often needs an in-person look regardless, rather than being screened out.
Can the intake catch renters or tenants who can't approve the repair?
The ownership/authorization question is weighted heavily, so a 'no' answer lowers the lead's score and lets you decide whether to confirm landlord approval before booking an estimate.
Does the requested timeline change how a lead is prioritized?
Yes — 'as soon as possible' versus 'still planning, no set date' is captured separately from cause and moisture status, so you can distinguish genuine urgency from early research.
What photos does the intake collect for subfloor jobs specifically?
Homeowners are prompted to upload photos of the affected area and any visible rot, mold, or staining, giving you a first look at severity before you commit to a site visit.
Turn subfloor repair visitors into qualified jobs
Give every subfloor repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.