Know which deck repair leads are worth an estimate visit
Homeowners answer what's actually wrong with the deck — rotten boards, loose railings, sagging framing, unsafe stairs — plus deck material and size, and upload photos before the request lands in your CRM.
The exact intake your deck repair leads complete
This is the real 6-question guided intake for Deck Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified deck repair lead should tell you
Repair of an existing deck structure — boards, railings, stairs, or framing — typically triggered by rot, loose components, sagging, or a safety concern rather than a full rebuild.
- Material Deck Primarily Made
- Issues Experiencing With Deck
- How Large Deck
- Any Part Deck Unsafe
- Own This Property Or
- Soon Would Like Repair
The questions your team needs answered
Every deck repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What material is your deck primarily made of? | Knowing the material upfront lets your team anticipate repair method and material cost before the estimate visit, even though it doesn't carry a scoring weight. |
| What issues are you experiencing with the deck? | Each issue carries its own weight, so a homeowner reporting sagging or unsafe stairs scores markedly higher than one reporting only surface wear. |
| Roughly how large is the deck? | Deck size gives your team a rough sense of job scope alongside the reported issues, helping estimate how long the visit and repair will take. |
| Is any part of the deck currently unsafe to walk on? | A 'yes' on being unsafe to walk adds significant weight on top of the specific issues reported, flagging genuine safety risk rather than routine maintenance. |
| Do you own this property or manage it on behalf of the owner? | Direct owners score notably higher than non-owners, since they can authorize the repair without needing separate approval. |
| How soon would you like the repair work to happen? | Segments the lead so you can route, price, and prioritize it correctly. |
How Cliont scores deck repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Loose or wobbly railing
- Rotten or damaged boards
- Surface wear, splinters, or discoloration
- Other
- Any Part Deck Unsafe: yes
- Own This Property Or: yes
Urgency signals
- Sagging or structural movement
- Loose or unsafe stairs
- Any Part Deck Unsafe
See the lead your team receives
Deck Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for deck repair workflows
| Cliont capability | Deck Repair application |
|---|---|
| Weighted scoring | Structural issues like sagging, unsafe stairs, and rotten boards automatically score higher than surface wear or splinters, so serious repairs surface first. |
| Conditional follow-up logic | A 'not owner' response on the ownership question can trigger a note or follow-up prompt confirming decision authority before an estimate is scheduled. |
| Photo capture in the intake flow | Homeowners upload images of damaged boards, railings, or stairs directly in the form, giving your crew visual context before they drive out. |
| CRM routing with lead scoring attached | Each submission arrives in your CRM already labeled by urgency and safety severity, so estimate-worthy repairs stand out from low-priority cosmetic requests. |
Common deck repair lead scenarios
Sagging deck, unsafe to walk
Homeowner flags structural movement and marks the deck unsafe to walk on — the highest-weighted combination in the catalog, so this routes as an urgent, high-priority lead.
Cosmetic wear, planning ahead
Only surface wear or splinters reported, with no safety concern and a 'just planning ahead' timeline — the intake still captures it, but it scores lower than a structural issue.
Property manager, not owner
The person filling out the form manages the property rather than owning it, which the intake records so your team knows to confirm decision-making authority before quoting.
Loose railing and unsafe stairs
Two independently weighted safety issues — wobbly railing plus unsafe stairs — combine into a lead that clearly needs prompt attention over a routine repair.
Large composite deck, unclear damage
A large deck with 'not sure' selected on material and size still gets flagged for follow-up, since scope and issue detail matter more here than certainty on specs.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More landscaping and outdoor living intake templates
Deck Repair lead-intake FAQs
How does this intake separate deck repair from deck installation leads?
This form is built around fixing an existing structure — the questions cover current issues like rot, sagging, and unsafe stairs rather than new-build specs. Homeowners looking for a full new deck should land on the Deck Installation intake instead.
What happens if the person filling out the form isn't the property owner?
The intake asks directly whether the person owns the property or manages it on the owner's behalf, and that answer is weighted lower than a direct owner response so your team can flag it before booking an estimate.
Which deck issues push a lead to the top of my CRM?
Sagging or structural movement, loose or unsafe stairs, loose railings, and rotten boards carry the heaviest weights in the catalog, and marking the deck unsafe to walk on adds further weight on top of that.
Does the deck's material or size affect how the lead is scored?
Material and size aren't scored the way safety issues are, but they're captured so you arrive at the estimate already knowing whether you're quoting a small wood deck or a large composite one.
What photos should homeowners be asked to upload?
The intake should collect close-up shots of any rotten or damaged boards, loose railings, or unstable stairs, plus a wider shot of the full deck so your team can gauge scope before the visit.
Can I tell the difference between an urgent repair and a planning-ahead inquiry?
Yes — the timeline question distinguishes 'as soon as possible' from 'within a month' or 'just planning ahead,' so you can prioritize your route without opening every lead individually.
Turn deck repair visitors into qualified jobs
Give every deck repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.